iPads stuck in meraki app

[loonytunes]

Hi,

I'm currently re-enrolling our iPads in Meraki. Its been fine with most of the iPads but a couple of our iPads (older iPads) seem to have got stuck in the Meraki app and I can't get out of it. I've tried a soft reset on the iPads but they just reopen Meraki and get stuck again when they're turned back on. Other than plugging them into the laptop and setting them up again, I can't think how to get out of it. Any suggestions for anything I could try first? Thanks

[Matthewj]

Hi Loonytunes,

 

To me this sounds like you have setup a security rule and if you fail to adhere to the rule it puts you in the Meraki app. I have one of these setup that if you remove the passcode or do not set one the it gets flagged in Meraki and I set it to lock to the Meraki app. Have you got any rules like this setup within Meraki ?

 

Thanks,

Matt

[loonytunes]

Thanks for your reply. Yes, I'm still not exactly sure what I'd done but I've fiddled with the rules in Meraki and it seems to be ok now. Thanks for your help - I'm still very new to MDM, Loony

[Matthewj]

Hi Loony,

 

When I've seen this in the past it was due to having a security rule setup and if your iPad violates this rule or rules then it locks to the Meraki app. I've seen this before when someone has removed the passcode from the device. This violates my security rule that states it needs a past code then locks it to the Meraki app. It's a failsafe I put in place for if someone tries to fiddle with the devices.

 

Thanks,

Matt