Can't get Office 365 Email on Nexus 7

[truebluesteve]

Hi All

 

We have a Nexus 7 that one of our property guys uses for helpdesk calls and suchlike, and he would like his school email on it too (we are on Office 365). Simple enough you would think, but no, whatever email client (including Outlook for Android) I use, I can't get it to connect. The message I get on the default email client is 'Can't connect to server' after I have entered the username (email address) and password. On the Outlook App, I get the very helpful 'an error has occurred message'

 

I have Googled it and it seems to be a known problem but none of the solutions seems to work. I am able to logon to OWA on the tablet without any issues and we don't have the issue with any other Android devices.

 

Any suggestions gratefully received!

[Sagima]

Does his work with any other device - is it specific to the Nexus7? Does anyone elses work on his?

 

It may not be related but when I had similar issues I did find that two of my subjects/colleagues didn't have inheritance enabled - when i did that it all worked. ADUC > "Afflicted Person" > Security > Advanced > Enable Inheritence

[ZeroHour]

What OS version are you running? My 365 works on my nexus 7 but I wiped it to Android 6 rather than an OTA update.

[truebluesteve]

Does his work with any other device - is it specific to the Nexus7? Does anyone elses work on his?

 

It may not be related but when I had similar issues I did find that two of my subjects/colleagues didn't have inheritance enabled - when i did that it all worked. ADUC > "Afflicted Person" > Security > Advanced > Enable Inheritence

 

I'm not entirely sure but I get exactly the same errors when I use my own account on the device - and it works on my HTC M1

[Arthur]

I'm not entirely sure but I get exactly the same errors when I use my own account on the device - and it works on my HTC M1

Could it be proxy or autodiscover related? If you setup a 3g hotspot on your M1 and then connect the Nexus 7 to it via Wi-Fi does the school e-mail account get added successfully?

[truebluesteve]

What OS version are you running? My 365 works on my nexus 7 but I wiped it to Android 6 rather than an OTA update.

 

It's running 5.1.1 at the moment

[truebluesteve]

Could it be proxy or autodiscover related? If you setup a 3g hotspot on your M1 and then connect the Nexus 7 to it via Wi-Fi does the school e-mail account get added successfully?

 

I've bypassed the proxy on the device and still no difference - its just odd that we have lots of staff picking up their email on a whole range of devices via the wi-fi without any problems!

[sted]

have you tried manually inputting the office 365 mail server settings ive found some devices dont seem to pick up the auto config settings right but work fine if you force feed them the server info

[truebluesteve]

have you tried manually inputting the office 365 mail server settings ive found some devices dont seem to pick up the auto config settings right but work fine if you force feed them the server info

 

Yep - and tried setting up both IMAP and POP accounts but without any luck at all. Just downloaded an app called Nine Exchange and I can get email using exactly the same details that I put in the other email clients! Its a bit slow but it works and it means I can get on with some other stuff. All very puzzling and annoying in equal measure!

[nadeem]

I think I've had related issues with Android phones, I sometimes find that I have to do the initial setup whilst connected via mobile (3g) data rather than via wifi - have you tried that?

[truebluesteve]

Yep - and tried setting up both IMAP and POP accounts but without any luck at all. Just downloaded an app called Nine Exchange and I can get email using exactly the same details that I put in the other email clients! Its a bit slow but it works and it means I can get on with some other stuff. All very puzzling and annoying in equal measure!

 

No I haven't - the device doesn't have GSM capability and Three don't let me set up my phone as a wireless hotspot! Might see if anyone else can though