pixellip Posted April 11, 2016 Posted April 11, 2016 Hi everyone Hope you can help .....really spent all day frustrated trying to solve this! We upgraded our Macs to El Capitain from Mavericks. Now none of our printers work on the Macs. You send a print job and it just says 'paused' for all print jobs. You can 'Resume' as I added that for all users to be able to do that in Mavericks but that doesn't start printing..the jobs just stay there. It is happening for all our printers - networked and USB. Something tells me it's not drivers..... I can print a test page from Cups to any of these printers be it networked or USB . What does that indicate ? It's like the printing subsystem is a bit screwed up. I did try 'resetting the print system' in the print dialogue by holding down CTRL but that hasn't worked. Any Mac experts out there I'd be so grateful as time wise I am running out of ideas! Thank you.
3s-gtech Posted April 11, 2016 Posted April 11, 2016 We had to install the correct print driver, as well as change the way printers were deployed, when we started getting issues with Yosemite, very much the same issues. We had been using WGM and had to move to Profile Manager finally, but I had to put on the correct drivers from the manufacturer. The built-in wouldn't cut it, the server doesn't deploy them like Windows, was a pain. ARD should speed it up to deploy though. 1
pixellip Posted April 12, 2016 Author Posted April 12, 2016 It is something to do with Impero client. We have removed it off the macs for now.,
Carter Posted April 12, 2016 Posted April 12, 2016 I was having issues a few weeks ago and since we push our servers out via Profile Manager we reset them and I found we needed to set the printers up as LPD printers and not IPP. Another issue we are running into is print drivers and I've turned to GimpPrint to solve a lot of those conflicts.
mattyboy711 Posted April 20, 2016 Posted April 20, 2016 We also had this issue with the latest version of the Impero server (5.1.21) removed the client from the Macs for the time being 1
slancaster Posted April 21, 2016 Posted April 21, 2016 did you have impero "print credits" enabled? Turn this off and things may start working.
Dan_Impero Posted April 22, 2016 Posted April 22, 2016 Thanks all for raising awareness of this issue, I've informed the QA team so they can investigate it further. Kind regards, Daniel 1
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