Netsupport Problem...Please Help!!!

[hiishaam]

I have 2 PCs connected via netsupport school but when i try to browse the client PC, it shows me a black screen instead of desktop but I can control the client PC.

I have windows 8 64 bit.

 

how can i fix this problem??!!!!

Edited March 24, 2016 by hiishaam

[Michael]

Have you tried re-installing the client?

[Tom_NetSupport]

Hi There

 

If you send me a screenshot and details of your licence, I can have a word with our Tech Support team.

[Tom_NetSupport]

Did you manage to get this sorted?

[hiishaam]

Yes, It was solved

The issue is that teacher PC must have unique computer name differs from students

 

The problem was all PCs have same name but when I changed teacher computer name, the problem was solved