[ms office - 2010] problem installing on Dell Windows 7 laptop `product requires Server 2008 R2 or above

[jbutlin]

Hi guys, in all the years I've been installing Office 2010 Pro Plus on our Windows 7 Pro laptops and desktops I've honestly never come across this error before. We got a new batch of Dell Vostro laptops in, all with Windows 7 Pro SP1 pre-installed.

 

I CANNOT install Office 2010 Pro Plus on the laptop that I have unboxed! I'm using the same files as I've used on every other machine in school, and I get this error - `setup is unable to proceed due to the following errors:

This product requires Windows Server 2008 Service Pack 2 or above'

 

 

I am not running the install in compatibility mode. I'm logged on as the domain admin. I've tried redownloading the software and writing to a DVD - same problem. I've tried copying the files to the local hard drive and installing it from there - same problem.

 

I've never had this issue on any of our HP laptops with similar spec, nor any of our desktop PCs from various manufacturers. Anyone seen this before?

[Michael]

I'm speculating you're still using the OEM image and not your own image? I've never seen this error, but can only speculate it's something on the Dell OEM image creating the error, seeing as it works on other devices.

[jbutlin]

Yes, it's the Dell image that was on the laptop. We've got no site license yet for Windows 7.

 

I did manage to get this completed in the end, but I had to go about it in a very peculiar way:

 

There is some Cyberlink ISO software on the laptop for some reason - the only way I've been able to install office 2010 was to re-download the ISO from Microsoft, mount it as a virtual drive using the Cyberlink software, and installing it that way!!

[Michael]

OK interesting - I've absolutely no idea why that works and the normal method doesn't. Have you tried other applications to install out of curiosity?

[jbutlin]

Yes - it let me install SMART software without a hitch! I've obviously entered some kind of Dell twilight zone...