backup exec problem

[z4ydi]

our backup has been failing for the past few days. the byte count shows that it does backup data but the Job Status says FAILED the job monitor says and the job history is I couldnt work out why it is happening.

[FN-GM]

We had that problem. We replaced all our tapes and the tape drive. There is something on the head apparently and it can spread between tapes. Sounds odd I know. But anyway when we did that we didn't have a problem.

 

You can also try running the backup manually, right click > run now and when the backup has finished it may get stuck on 99% so you will need to eject the tape in backup exec.

[z4ydi]

if you look at the job monitor snapshot above, you can see that the Elapsed Time for the back up is over 90 hours which mean that the job was running for (nearly 4 days) and the Byte count is showing Tirabytes. but it would not reject the tape I had to manualy eject the tape. after the manual eject, the Current Job was scheduled to 3 days ago and when i enter a tape the drive ejects it, and to get it schedule ie for today I had to restart the server and insert the tape and then it will accept the tape, and then the same will happen tomorrow and i had to manually eject the tape.

[FN-GM]

Sounds very similar to what we had. We changed all out tapes and drive and it was fixed (under Dell warrenty)

 

What capacity can the tapes hold?

Edited January 29, 2008 by FN-Greatermanchester

[markcuk]

hi

 

i would try a cleaning tape and also a reboot of the server

 

mark

[mattx]

I take it you have checked:

 

http://seer.entsupport.symantec.com/docs/285613.htm

https://forums.symantec.com/syment/board/message?board.id=115&message.id=9143

 

Also you could re-boot your server but I would just stop and start every single Backup exec service - [ some are linked anyhoo ]

[z4ydi]

I have rebooted the server about 5 times. I had to reboot because it would eject the tape. I havent tried cleaning tape.

[FN-GM]

What is the capacity of the tapes? Are they coming towards being full?

[z4ydi]

the capacity is 800GB COMPRESSED and 400GB native

[FN-GM]

try the cleaning tape then a brand new tape and see what happens.

[markcuk]

try and get 1 new tape and try that if it works your sorted if not you know the drive is broke.

 

also try and get hold of the test tool for your drive which will run a diagnostic test and tell you what is wrong but beware the last drive we did this it wouldn't fail every time so run them more than once

 

believe me i have had about 8 drives break on me in 7 years. if you have a support contract with someone they will first ask have you tried new tapes etc and if you have run a diag test

 

mark

[FN-GM]

I can beat you in 5 months we have had 6 new tape drives in our exchange server. We are expecting a different one from America this week.

[Heebeejeebee]

Check out the HP tape tools diagnostic thingy. It's good at seeing what's wrong with HP drives. It'll be around Here somewhere.

 

D'oh! Took too long finding the link

 

HBJB

Edited January 29, 2008 by Heebeejeebee