VPP Help

[Jwebb]

Hopefully an easy fix, I've tried setting up a VPP account however it failed I needed to add someone higher than myself which I missed I dont know how I was rushing.

 

But anyway I got an email back from apple saying that it was incorrect and to go back and change my details. However ever time I click the 'additional details required' under Pending from the 'https://deploy.apple.com/qforms/web/index/avs' page it takes me to a black page and then loops me back to the page I previously mentioned. The email sent was from a no-reply address is there anything I need to do my end? / Anyone have details to get into contact with apple's DEP/VPP help department?

[AntonioRocco]

Try a different browser and/or disable (temporarily) the proxy/web filter (if access to the internet still works without its use) and/or whatever you're using for blocking pop-ups, malware etc. Try it on a Mac instead, who knows you may get to the page it keeps looping you out of?

 

Antonio Rocco (ACSA)

[Jwebb]

Thanks for your suggestions, I'd already tried them but thought i'd double check them after you suggested. I've tried the lot and still no luck :/ ... tempted to create another email address and start again.

[Brimstone]

Hopefully an easy fix, I've tried setting up a VPP account however it failed I needed to add someone higher than myself which I missed I dont know how I was rushing.

 

But anyway I got an email back from apple saying that it was incorrect and to go back and change my details. However ever time I click the 'additional details required' under Pending from the 'https://deploy.apple.com/qforms/web/index/avs' page it takes me to a black page and then loops me back to the page I previously mentioned. The email sent was from a no-reply address is there anything I need to do my end? / Anyone have details to get into contact with apple's DEP/VPP help department?

 

The email address you use for this to complete the process MUST be from a school domain e.g. .sch.uk, .gov.uk If you started using a personal email then this will never complete, once you get to add your business manager or heads details with their email address they get sent a verification email from Apple, then within about 48 hours this should be complete.

[Jwebb]

I've been using an email setup on our own exchange server and not a personal email

 

The page to change the heads details will not load - I received an email saying it had failed and to change the details however every time I went to change the details the page wouldn't load and would cycle me back to the page that has DEP and VPP.