O365: Users emails going straight to draft - unable to send

[jamin100]

Hi All,

 

I have a strange issue with a member of staff's O365 email account.

 

After 8.30 this morning the user was unable to send email through the office 365 web app. Any emails that she tries to send go straight to the drafts folder and refuse to send at all. She can receive emails fine.

I have checked the permissions on the exchange mailbox and they seem ok. I have un-assigned and re-assigned the licence to no avail.. not really sure what there is left to do?

 

Anyone got any ideas?