office365 no longer displaying preview of attachments

[clm]

we have noticed since monday that office 365 is not showing previews of attachments accross 90% of office365 users. the setting to preview the attachments are enabled, no updates or policies have been applied or changed.

1 user logs into office365 and can preview the attachemnets, next user logged onto same pc with same details logs into their email and cannot preview attachments

 

any ideas?

[Michael]

I've seen similar issues over time - by pressing F5 to forcibly refresh the page, it generally resolves the issue in most cases.

[Edu-IT]

Does it display an error?

[muppet]

We've had the same problem. Microsoft are "aware of the issue"!

[Edu-IT]

I think this is the same as we're getting. It complains about not being able to open the attachment?

[Michael]

I think it's because (just a theory) they continually update Exchange Online (O365) and the browser caches certain functions. As I say, when I've seen the issue, pressing F5 a few times appears to clear it.

[clm]

Ive tried F5 and also cleared out catch using ccleaner and still no preview

[Michael]

Ive tried F5 and also cleared out catch using ccleaner and still no preview

 

What browser are you using?

[clm]

usually firefox, but have tried in IE and chrome