[windows software] VAMT 3.0 - Not discovering product information

[L3OUGH]

Hi all,

 

I'm having an issue with one of my laptops - trying to update licensing information fails. When I say fails it doesn't report a failure it just doesn't find anything product information. At first I thought it maybe because the laptop isn't on the domain, so connected it up to see if it made a difference but unfortunately it didn't. Before connecting it back to the domain both Windows and Office were unlicensed, after restarting from the domain join the laptop called in to KMS and activated windows, VAMT doesn't pickup on this however. Office is still inactivated. VAMT will scan and update the other PCs fine so I know it's working as expected. It just attempts to update this one laptop and falls over, it doesn't say that it failed or passed, I've attached a few screen grabs below to try and help what I'm explaining.

 

This is the first time I've ran into an issue with VAMT normally it's fool proof. I've tried restarting the laptop, restarting the WMI service on the laptop also doesn't help, checking the error logs on the VAMT server shows nothing out of the ordinary. I haven't restarted the VAMT server yet though.

 

Anything else I could try?

 

 

 

 

Thanks

Liam

Edited January 14, 2016 by L3OUGH

[Areku]

Check DNS, check the kms host can "ping" the right ip address of the laptop, then check the firewall on the laptop is not blocking it.