outlook 2013 crashing every half hour

tomazzotta · January 12, 2016

Faulting application name: OUTLOOK.EXE, version: 15.0.4771.1000, time stamp: 0x561cc988

Faulting module name: ntdll.dll, version: 6.3.9600.18146, time stamp: 0x5650afd4

Exception code: 0xc0000005

Fault offset: 0x0001df23

Faulting process id: 0x1478

Faulting application start time: 0x01d14d3e005be51d

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: a19846c2-b935-11e5-829e-d4bed9911409

Faulting package full name:

Faulting package-relative application ID:

every half hour outlook will crash and re-launch's it self (above it the error log)

anyone found a fix?

thanks

Steve21 · January 12, 2016

There was a bunch of duff updates last year.

Steve

tomazzotta · January 12, 2016

yeah just see this after I posted new thread! but I still cant see anyone who found a fix?

elsiegee40 · January 12, 2016

Read the thread. Uninstall the KB. A replacement has been released also linked to in that thread

tomazzotta · January 12, 2016

ahh ok... I did remove the KB3097877 . I will run update

thanks

Steve21 · January 12, 2016

Aye we uninstalled and reinstalled, there's 2 new patches (as the patched patch had an issue too ), think it's on a further page somewhere the KB

No issues since Thankfully only hit my machine as I did the updates manually, rest were delayed deploys

Steve

tomazzotta · January 12, 2016

do you know what the KBS were that needed to be installed?

tomazzotta · January 12, 2016

Read the thread. Uninstall the KB. A replacement has been released also linked to in that thread

where was hat bud?

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