Suteijian Posted October 7, 2015 Posted October 7, 2015 (edited) Hello, We are currently running Impero 5.0.3.0, It's up and running fine but I was just looking into the "Impero IOS Pro" application on the iPad. I managed to get the test iPad visible on our impero console, but when I try to view screen it's telling me: "You can not remote view this version of the Impero iOS Client" Is there any fix / stable version for this? @russdev Edit 1: Contacted impero for their latest ipad app. Managed to get this downloaded and installed, the app will now not open properly (just opens, flashes then closes). Edit 2: Yeah you can send messages between the admin / user, like a instant chat on customer support sites. Testing it on a iPhone 3gs currently, can't seem to remote on it but the view screen and message back and forth seem to be working. Have been told it's currently not compatible with iOS 9, hopefully within the coming month(s) can expect a stable version. Edited October 7, 2015 by Suteijian Tag - updated
smithson83 Posted October 7, 2015 Posted October 7, 2015 What version of the App are you using, the one in the AppStore is an old version, and you can't use remote view on it. For the newer version you have to go direct to Impero. Also I believe there is a new version about to be released...
Suteijian Posted October 7, 2015 Author Posted October 7, 2015 Ah I was just messing around with the one from the AppStore, I will try contacting them about a more recent version. Also I believe there is a new version about to be released... Of the App or desktop console?
smithson83 Posted October 7, 2015 Posted October 7, 2015 Of the App or desktop console? Good question... I think its the iOS App
smithson83 Posted October 7, 2015 Posted October 7, 2015 JUst found in this thread a link to another thread detailing how to role out the newer app from Configurator Hope this helps
Suteijian Posted October 7, 2015 Author Posted October 7, 2015 (edited) Will have a read into this thanks. Edit 1: Contacted impero for their latest ipad app. Managed to get this downloaded and installed, the app will now not open properly (just opens, flashes then closes). Edited October 7, 2015 by Suteijian
smithson83 Posted October 7, 2015 Posted October 7, 2015 Well that's useful. I must admit, we haven't got round to rolling it out ourselves. I'll test it on one of ours and see if I get the same.
Arreks Posted October 7, 2015 Posted October 7, 2015 Will have a read into this thanks. Edit 1: Contacted impero for their latest ipad app. Managed to get this downloaded and installed, the app will now not open properly (just opens, flashes then closes). It will 'flash' if it's set to workstation and not console, do you want it to be a user that you can view/control or do you want it to be an ipad that can access the impero console?
smithson83 Posted October 7, 2015 Posted October 7, 2015 Are you not supposed to be able to set questions and ask for help etc as a 'user' from within the app?
Suteijian Posted October 7, 2015 Author Posted October 7, 2015 It will 'flash' if it's set to workstation and not console, do you want it to be a user that you can view/control or do you want it to be an ipad that can access the impero console? We were just trying to get the app to open on the iPad, only way to get a unique id set on them unfortunately. Are you not supposed to be able to set questions and ask for help etc as a 'user' from within the app? Yeah you can send messages between the admin / user, like a instant chat on customer support sites. Testing it on a iPhone 3gs currently, can't seem to remote on it but the view screen and message back and forth seem to be working. Have been told it's currently not compatible with iOS 9, hopefully within the coming month(s) can expect a stable version.
smithson83 Posted October 7, 2015 Posted October 7, 2015 Have been told it's currently not compatible with iOS 9, hopefully within the coming month(s) can expect a stable version. I've just been attempting to get it on a few of ours, same flashing problem, but they are all iOS9. Hopefully they'll release a/the new version soon... @RichCowell and @russdev any news on a newer version yet?
jcookhgs Posted October 7, 2015 Posted October 7, 2015 We have the same issue although not sure if we have the lastest app version. We use it primarily for a special needs student who has eyesight issues so a quick fix would be welcomed!
russdev Posted October 8, 2015 Posted October 8, 2015 Sadly apple released an update that broke IOS 9 support currently working on "fixing" it as we speak... Sadly apple like to change things with api on every update it causes lot of headache Russ
ImperoMatt Posted October 28, 2015 Posted October 28, 2015 We currently have an updated build of the iOS app going through internal testing, but we don't have an estimated release date yet. 2
Manny-Tech Posted October 28, 2015 Posted October 28, 2015 Does the iOS app still require a user to open it so they can be monitored? Until it can be forced upon an iPad to run then it holds no purpose to us especially when we just use the iPads as bookable resources.
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