[sims] Teacher App Register Marks Fail

[ovek]

Long shot but has anyone with run in to a issue with the Sims teacher app not saving the register marks correctly? It used to work before the summer holidays but for the past few days during testing (thank god it was just testing!) with a year group it fails to record any of the registers properly and marks all the children as absent. Sometimes if they attempt to re-save it it will save the marks correctly but thats rare.

 

Im gonna guess and say that the permissions are correct due to the registers saving correctly once in a blue moon.

Edited October 1, 2015 by ovek

[ajc]

Yes. we have the same problem, i am also aware of another school with this problem. it appears to be since the App update the other week. We have a case open with Capita but haven't been given a solution yet.

[ovek]

Yes. we have the same problem, i am also aware of another school with this problem. it appears to be since the App update the other week. We have a case open with Capita but haven't been given a solution yet.

 

Brilliant, Capita doing a sterling job as usual then.

[Nickfinn]

Hi,

 

We have had a handful of schools where we are seeing issues with connectivity, and this might be reason for the marks not saving. The support desk should come back to you shortly to offer a full health check on the environment to resolve these issues.

 

Kind regards

 

Nick

[ovek]

And Capita Support got back to and blamed it on a "usability issue". Yeah because you really should be able to accidentally mark every child in your class with a unknown absence mark.

 

Not please at all.

[JHLEHS]

We receive this problem as well, does anyone receive an error message which says "A server error has occurred" when trying to save register? Also we have reported to capita and worked closely with them for about 3/4 weeks about these problems above and none the wiser. We are asked to run a performance patch on our server which didn't solve the problem... We are awaiting further response from capita also our school next door to use is having the same problem...

[JHerbert]

Hello

 

If you are having on-going connection issues with the Teacher App could i ask that you contact me so that we can investigate these more fully and hopefully get to the bottom of the issue for you?

 

I can be contacted at [email protected]

 

Thanks