Office 365 - Cannot create Word file

[garethEds]

Afternoon,

 

Has anyone seen an issue where a user logs into their Office 365 portal through https://login.microsoftonline.com - starts up Word and tries to create a new document but is then told they cannot create a new document and is given the option of 'Try again later' or 'Go to OneDrive for Business.

 

If they choose the latter then they are taken into OD for B and can create a word document from File>New - which as expected, creates and saves a document. But why can we not do this by firing up the Word app from the portal?

 

 

Thanks

 

Gareth

[win]

they need to go to one drive first and create the one drive, after that it will work.

 

if not it could be that the user has 2 accounts. If there is a 1 in the url, they have 2 accounts because one wasn't deleted properly. This requires a ticket to MS

[garethEds]

they need to go to one drive first and create the one drive, after that it will work.

 

if not it could be that the user has 2 accounts. If there is a 1 in the url, they have 2 accounts because one wasn't deleted properly. This requires a ticket to MS

 

The user has created a OneDrive.

 

As for the two accounts - that's interesting. Both myself and @rich_tech have two accounts on the same address with OneDrive. We have personal and business as well as VLSC accounts - mine with three different passwords. Is there anyway of linking them all together? Who would I contact at Microosft?

 

Gareth

[psydii]

I'm getting random failures on 365 at the moment. New users are unable to logon. Yesterday OneNote Class Notebook was giving similar errors to the OP.

[garethEds]

I'm getting random failures on 365 at the moment. New users are unable to logon. Yesterday OneNote Class Notebook was giving similar errors to the OP.

 

Well that is strange. We recently updated our AADSync software and saw an issue similar to this. In fact our latest batch of new users cannot log in. Older users can. Something to look into.

 

Gareth

[win]

This is taken from an article

 

Based on our investigation, the issue may be caused by the duplicated OneDrive for Business libraries. To confirm that, could you check if your OneDrive for Business library has a “1” in the URL? For example:

 

https://contoso-my.sharepoint.com/personal/abc_domain.com1/Documents/Forms/All.aspx

 

If so, for fixing the issue, we’ll need to remove both of them from the backend and recreate a new one.

 

In the admin menu click on support and open a ticket - tell them which accounts are affected and they will sort it out.

[garethEds]

Yip - all done. Just waiting for them to get back to me now. They are not the quickest.

 

GJE