Hi All, first post, I have a problem with a couple of users after migrating to 365

[elliottmarter]

Hi everyone, first post here and also fairly new to the IT industry but have spent a good portion of my life on computers, currently enjoying all the learning!

 

anyway to the issue, so far 2 users that have been migrated to 365 from our exchange end up with the username that you type in as their unique identifier when first creating their exchange mailbox

 

for example if it happened to me it would be:

 

[email protected] should be my username

 

but it ends up being [email protected], people can still email me at emarter but I need to use elm to log in (emarter is still their AD account and windows login)

 

this only seems to happen after I have migrated them and I try to use the 365 portal to check if their mailbox is up and running.

 

btw I did not set either of these users up in AD so could it be that they were incorrectly set up there to begin with and 365 is grabbing the wrong settings?

 

it's starting to bug me as I don't know the cause of it and also outlook is seriously confused by a windows account called one thing but the email account being called another but both referencing the same person on AD but with different passwords...

 

oh and that's another issue our password resets have stopped syncing with 365 too, so a user forgets their 365 password and it needs to be reset through 365 as AD doesn't sync the changes...

 

 

 

phew

[apearce]

Hi Elliott,

Are you running DirSync or AD Connect?

 

Are you UPNs in AD the same as email address?