DavR Posted September 7, 2015 Posted September 7, 2015 Hi, We're having a problem with one of our boards where it is not interactive. The Promethean flame is lit up top left, and the board is recognised in ActivManager, but we are getting no response when we try and use the board with a pen. We have tried using a known-good pen and the result is the same. I don't have a board name to hand, but it is an older model, pre-2010. We are using ActivDriver v5.9. Any ideas? Thanks!
bladedanny Posted September 7, 2015 Posted September 7, 2015 Have you tried calibrating the board? I've seen similar issues and recalibrating the board has worked.
DavR Posted September 7, 2015 Author Posted September 7, 2015 We haven't been able to calibrate the board, as it is not recognizing pens at all...
Joanne Posted September 7, 2015 Posted September 7, 2015 does the light change colour when you press the pen to it? Have you tried a different USB cable?
IT_Ninja Posted September 7, 2015 Posted September 7, 2015 Do you have a model number? Sounds a bit obvious but is the flame white? If it is red it is not connected. Disconnect the USB cable and re-insert it. It should restart and establish a connection. Also does the flame light change when the pen is brought near the board?
DavR Posted September 7, 2015 Author Posted September 7, 2015 False alarm - the above WAS the case last week, but we're back now, some way or another! Thanks anyway guys, hopefully it stays up now.
IT_Ninja Posted September 7, 2015 Posted September 7, 2015 No worries, it has been known to happen. The boards are connected but not connected. Fingers crossed
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