Skype for Business 2015 - Presense (Availibility) remains 'In Call' after call ends.

[seahorse]

During a call using Skype for Business 2015 (formally Lynch) several users have complained that their availability status is remaining as 'In Call' even though the call has ended.

The user would have to manually change the status back to available.

 

The software is fully up to date and apart from a known issue whereby the software reports your status as 'Busy' based on what's going on in your calendar there don't appear to be any documented cases on this asside from one that my colleage has logged with Microsoft and so far unanswered.

 

Any suggestions would be greatly appreciated.

[john]

During a call using Skype for Business 2015 (formally Lynch) several users have complained that their availability status is remaining as 'In Call' even though the call has ended.

The user would have to manually change the status back to available.

 

The software is fully up to date and apart from a known issue whereby the software reports your status as 'Busy' based on what's going on in your calendar there don't appear to be any documented cases on this asside from one that my colleage has logged with Microsoft and so far unanswered.

 

Any suggestions would be greatly appreciated.

 

Are you using approved headsets / phones?

 

The Busy is not a fault that is by design it is integrating into exchange and you have appointments where your status is "busy" in the meeting setting and thus S4B picks that up, you need to manage calendars better to not have this issue, we had to go through this several times with core users doing large invites to events as "busy" as it impacts response groups impact in specific setups if you are "busy" but not actually busy.

[seahorse]

Thank you for the reply John. The phones are approved to the best of my knowledge.

The status is 'In Call' whilst a call is active as apposed to Busy when the Calendar is set to in a meeting.

Unfortunately the 'In Call' Status (presence) does not revert back to Available once the user hangs up the phone. This is so far only a select few.

I have stumbled across a number of articles regarding the association between Skype and Outlook calendars but unfortunately it doesn't tie in with this specific problem.

 

Thanks

[john]

Thank you for the reply John. The phones are approved to the best of my knowledge.

The status is 'In Call' whilst a call is active as apposed to Busy when the Calendar is set to in a meeting.

Unfortunately the 'In Call' Status (presence) does not revert back to Available once the user hangs up the phone. This is so far only a select few.

I have stumbled across a number of articles regarding the association between Skype and Outlook calendars but unfortunately it doesn't tie in with this specific problem.

 

Thanks

 

You should check they are approved you can get very random behaviour from non compliant kit (we speak from experience of people not doing as told and then moaning its "not working right"!)

 

Have you tried with a USB headset to rule out its not a phone firmware bug? Microsoft publish a list of approved devices and they have 2 levels of compatibility, the stuff that is sort of approved can be a PITA (we tested one of the new Polycom VVX handsets with Lync Firmware and it was tosh it "worked" but so limited and so many glitches and stupidities it went back in the box and we will continue with the Polycom CX range which run Lync Phone Edition and just work (however they do have a tendency to have fault hook switches in our ones on-site which randomly die but do usually die closed not open).

 

For your busy try unticking all the Exchange / Lync integration from the settings menu and see if that fixes your "busy" issue.

[seahorse]

Thanks John

They are indeed Polycom CX600 IP handsets with integrated CE 6.0 and Lync.

I will look into the possibility of firmware updates shortly.

 

Ta