SIMS Support

[Homeland]

Can I ask is anyone else having problems with Capita support recently ?? I logged a call Saturday morning (yes it's sad I know)

 

Had a reply on the Monday after school hours saying they wanted to do a remote session to resolve the problem, fine I said and informed them of

the schools opening hours to connect the next day to which the reply was '

Excellent, look forward to speaking with you then

' but now 2 days later and still nothing

I even added a note to the call asking for an update and still nothing, just wondered if anybody else has had issues before I complain to our account manager as its a fault I need sorting by Friday.

[bobsmith]

took me 2 days to get a response to a call this week, but when they finally left a message on myaccount for me I just called em and asked to speak direct to the person named, got me through straight away.

 

They do tend to respond faster to phone calls than jobs logged on the site.

[PhilNeal]

@Homeland - please email your details. [email protected]

[Homeland]

Thank you for all your help the call has now been resolved.

[PhilNeal]

Thanks @Homeland. There were special circumstances around this case. Please don't hesitate to escalate to a manager if you don't get a response. I realise that shouldn't be necessary but sometimes things do go wrong.