CHR1S Posted June 23, 2015 Posted June 23, 2015 As per title, once Wifi is off I cant open any Office files from anywhere, including memory sticks. Gives an error about antivirus, but only windows defender is currently installed. Memory stick works fine everywhere else. Thanks
Steve21 Posted June 23, 2015 Posted June 23, 2015 You got smartscreen filter turned on? That goes off to check all files etc Steve
CHR1S Posted June 23, 2015 Author Posted June 23, 2015 No, smartscreen is turned off. I can open every other file, just nothing from office, weird!
andydis Posted June 23, 2015 Posted June 23, 2015 can you screenshot the error? have you tried opening in safe mode? Press and hold the CTRL key, and then click the name of the Microsoft Office program that you want to run. and then opening the file?
Steve21 Posted June 23, 2015 Posted June 23, 2015 Silly question, if you open the file properties is there the unblock option? As in right-click properties. (There was an issue if you have the firewall service disabled that you can't open files from another zone without trusting them) Steve
mikkydoos Posted June 23, 2015 Posted June 23, 2015 I've had this before and don't think I ever got to the bottom of it. It might have been something to do with offline files.
CHR1S Posted June 23, 2015 Author Posted June 23, 2015 When word loads it says cant open the existing fie (normal) Powerpoint says its antivirus stopping it from opening.
sted Posted June 23, 2015 Posted June 23, 2015 its not somehow got set to use a normal.dot that's on a network location has it
mikkydoos Posted June 23, 2015 Posted June 23, 2015 its not somehow got set to use a normal.dot that's on a network location has it That may well have been it... with roaming profiles going bad.
CHR1S Posted June 23, 2015 Author Posted June 23, 2015 @sted no its in the local user profile as normal
sted Posted June 23, 2015 Posted June 23, 2015 does it work ok if you log in as a local/different user?
mikkydoos Posted June 23, 2015 Posted June 23, 2015 @CHR1S Its got to be looking for that on a network drive. Try logging on as admin and see if you get the same.
CHR1S Posted June 23, 2015 Author Posted June 23, 2015 Works fine from the local admin account offline, will reset the profile and see what happens
mikkydoos Posted June 23, 2015 Posted June 23, 2015 Its coming back to me..... I think it was deleting the local copy of the profile and logging on to re-create.
mikkydoos Posted June 23, 2015 Posted June 23, 2015 or it may have been bad permissions on the office program directory
CHR1S Posted June 23, 2015 Author Posted June 23, 2015 Fresh profile and its still happening. Checking permissions now.
CHR1S Posted June 23, 2015 Author Posted June 23, 2015 Ive disabled offline files, checked and re-checked redirection etc and its still dong it
mikkydoos Posted June 24, 2015 Posted June 24, 2015 Using Roaming Profiles? I seem to remember it was something to do with that or it might have been folder redirection. There's a setting in Office in the options where you stipulate where the data files and templates live. Have a check of that.
CHR1S Posted June 24, 2015 Author Posted June 24, 2015 I have changed every setting to every possible permutation of local/network combination and nothing works. My laptop which has the same image and configuration works perfectly.
mikkydoos Posted June 24, 2015 Posted June 24, 2015 @CHR1S ... Have a look at this.. it might be what I did. I seriously can't remember though. Ignore that its OpenOffice https://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=42387
CHR1S Posted June 24, 2015 Author Posted June 24, 2015 Thanks all, for the sake of my sanity I just removed the laptop from the domain and mapped the users drives and its working fine on and off wifi. Will spend some time looking into it if I ever do get some. Thanks again Chris
mowgli82 Posted June 29, 2015 Posted June 29, 2015 you need to have offline files enabled otherwise office throws wobbly. enable offline files and logon wait for 10 minutes while it starts to sync and you should be fine. I have had to do this for staff that take there laptops home. We don't have roaming profiles.
CHR1S Posted June 29, 2015 Author Posted June 29, 2015 @mowgli82 Thanks for the reply. Offline files was on and had been for several weeks prior to the issue happening. The only instance where it worked correctly was with local accounts.
mowgli82 Posted June 29, 2015 Posted June 29, 2015 Are there any issues showing in the sync center? I would be tempted to clear out out the cache and let a re-sync take place. I have had issues with folder redirection failing where the offline files cache becomes corrupt.
CHR1S Posted June 29, 2015 Author Posted June 29, 2015 Are there any issues showing in the sync center? I would be tempted to clear out out the cache and let a re-sync take place. I have had issues with folder redirection failing where the offline files cache becomes corrupt. I removed it from the domain and re-added, turned off offline files and formatted the CSC, re-mapped the home drive to the DFS and directly to a server share, made the user a domain admin, changed the locations of the temp and normal files. Again, only local users could function off network.
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