Konica Minolta BizHub C364e user verifies from admin login but not other user login

[Andie]

Please can someone tell me what I am missing?

 

We have two Konica Minolta BizHub C364e copiers installed as printers from Server 2012 using \\SERVERNAME\COPIERNAME. Logged in as domain admin, user authentication works. Logged in as a staff user, user authentication fails with an unable to verify error message. This is on the same laptop. I am thinking this is a permission issue...? Security has EVERYONE set to Print, and various other users and groups (SYSTEM, CREATOR OWNER, Administrators). Do I need to specifically add the Staff user group in???

[skell]

We recently had a similar issue with a C264e. Try using the Universal Print driver rather than the PCL6. Solved the issue for us.

[Andie]

We recently had a similar issue with a C264e. Try using the Universal Print driver rather than the PCL6. Solved the issue for us.

 

We are currently using a driver called PCL SP as advised by Konica when we first installed the copiers onto the server.

 

I've just had a look on the Konica support site for our machine, and the attached screenshot shows our options under Universal Print Driver. You suggest using it instead of PCL6, so which of these should I go for? Sorry, but I'm a bit confused.

Konica Minolta Universal Print Driver Screenshot.pdf

[Andie]

Please can someone tell me what I am missing?

 

We have two Konica Minolta BizHub C364e copiers installed as printers from Server 2012 using \\SERVERNAME\COPIERNAME. Logged in as domain admin, user authentication works. Logged in as a staff user, user authentication fails with an unable to verify error message. This is on the same laptop. I am thinking this is a permission issue...? Security has EVERYONE set to Print, and various other users and groups (SYSTEM, CREATOR OWNER, Administrators). Do I need to specifically add the Staff user group in???

 

After phone call to Konica yesterday, this appears to be fixed. They advised reinstalling the driver to the server. Also advised changing some of the settings under Authentication (Printer Preferences, Settings tab). We had both the Verify and Pop Up tab ticked. Told to untick the Verify box. At the laptop end, removed the copier and reinstalled the copier. Tested and worked as ordinary user. We have two identical Konica copiers, using the same driver. I also untucked the Verify box on the other copier. We have had unpredictable printing from both since setup, so I am hoping this may help.