LogicPro X Samples not loading

[markofealing]

We are running Mavericks and have LogicPro X installed. We are getting complaints from the music department that when they load up a piece of work into LogicPro X not all the samples are loading. They appear to be there but when you click on they they grey out. It then asks to download missing samples but this requires Administrator access and has already been done with an administrators account.

 

Any ideas as this is driving us nuts!

[psydii]

Download the content into a master machine with ARD installed, then use ARD to copy the relevant library folders to all machines requiring the content.

[markofealing]

 

Before we start distributing the libraries to other computers we need to get one of them working properly. This time rather than take a teaches word, I've checked myself. On the Mac where all the additional content is loaded we got a pupil to login and open up their composition. All the samples are present on the right hand side, but when they click on one it greys out. We are running LogicPro 10.1.0, we have yet to apply the patch 10.1.1.

[AntonioRocco]

Has this ever worked and has it ever worked with networked accounts rather than locally cached ones?

 

Something you can quickly try is re-indexing the loops. Click the Loops menu at the top of browser and choose the option. It should be the last one in the menu? If that works but you hear no sound then go back to the Audio preferences in Logic's Preferences Menu. Sometimes the preferences get mangled for no apparent reason - usually an update will do this - and need resetting. You can push out the preferences file using ARD or MUNKI or DeployStudio. Even SCCM will do this for you assuming you have the client installed?

 

Beyond the above there may have been a problem when downloading the content from Apple's server farms? Some proxies don't cope too well with akamai.net. If you think this may be the case then try re-downloading them again, this time using a non-proxied mac. Re-distribute them using the method described with ARD.

 

If none of the above works try creating a non-admin (Standard) local account on any of the macs that have the problem. Launch Logic, load the additional content and see if the problem persists. If it goes away then check your home folder permissions. If students home folders are nested within other folders and the root of the share is not the one immediately downstream of individual homes, ie: server//music/year1/students, with the share being music and not year1, then make sure students have at least read/list rights all the way to the year1 folder. If that solves it then make sure you delete the local non-admin test account afterwards. If the problem still persists then use a non-proxied mac (take one home for example) and try it again.

 

Hopefully this may help?

 

Antonio Rocco (ACSA)