Exchange 2010 - No moderation requests

[Bluetooth]

Hi guys

 

We are attempting to setup moderation on a specific users' email. We have implemented the hub transport rule and the settings basically are as follows:

 

mail from

 

forward to

,

&

for moderation

 

HOWEVER, after 4 test emails, none of the moderators are receiving the moderation request.

 

I have checked the arbitration mailboxes and they are all in AD, they are active in the DB.

 

Unfortunately I'm stuck now, not massively experienced with exchange so any help would be awesome!

 

Thanks

[Bluetooth]

Just an update to the above

 

Upon investigation, it seems the messages are immediately going into the poison queue.. I can't see why but hopefully someone out there will be able to help!

 

Thanks

[Meldrew]

Anything relevant being recorded in event log at the time that the messages are sent?

 

Meldrew

[Bluetooth]

12:50:42pm:

 

The transport process failed during message processing with the following call stack: System.NullReferenceException: Object reference not set to an instance of an object.

at Microsoft.Exchange.Transport.ApprovalInitiation.TryGetArbitrationAddress(OrganizationId organizationId, ADRecipientCache adRecipientCache, String originalMessageId, String& arbitrationAddress)

at Microsoft.Exchange.Transport.ApprovalInitiation.<>c__DisplayClass1.b__0()

at Microsoft.Exchange.Data.Directory.ADNotificationAdapter.RunADOperation(ADOperation adOperation, Int32 retryCount)

at Microsoft.Exchange.Data.Directory.ADNotificationAdapter.TryRunADOperation(ADOperation adOperation, Int32 retryCount)

at Microsoft.Exchange.Transport.ApprovalInitiation.GetArbitrationMailboxForTenant(OrganizationId organizationId, ADRecipientCache adRecipientCache, String originalMessageId, Exception& exception)

at Microsoft.Exchange.Transport.ApprovalInitiation.CreateAndSubmitApprovalInitiationForTransportRules(ITransportMailItemFacade transportMailItemFacade, String originalSenderAddress, String approverAddresses, String transportRuleName)

at Microsoft.Exchange.Extensibility.Internal.TransportFacades.CreateAndSubmitApprovalInitiationForTransportRules(ITransportMailItemFacade transportMailItemFacade, String originalSenderAddress, String approverAddresses, String transportRuleName)

at Microsoft.Exchange.MessagingPolicies.Rules.ModerateMessageByUser.OnExecute(RulesEvaluationContext baseContext)

at Microsoft.Exchange.MessagingPolicies.Rules.RulesEvaluator.ExecuteActions()

at Microsoft.Exchange.MessagingPolicies.Rules.RulesEvaluator.Run()

at Microsoft.Exchange.MessagingPolicies.Rules.TransportRuleCollection.Run(TransportRulesEvaluationContext context)

at Microsoft.Exchange.MessagingPolicies.TransportRuleAgent.TransportRuleAgent.OnRoutedMessageHandler(RoutedMessageEventSource source, QueuedMessageEventArgs args)

at Microsoft.Exchange.Data.Transport.Routing.RoutingAgent.Invoke(String eventTopic, Object source, Object e)

at Microsoft.Exchange.Data.Transport.Internal.MExRuntime.Dispatcher.Invoke(MExSession session)

at Microsoft.Exchange.Data.Transport.Internal.MExRuntime.MExSession.AsyncInvoke(Object state)

at Microsoft.Exchange.Data.Transport.Internal.MExRuntime.MExSession.BeginInvoke(String topic, Object source, Object e, AsyncCallback callback, Object callbackState)

at Microsoft.Exchange.Transport.Categorizer.MExEvents.RaiseEvent(MExSession mexSession, String eventTopic, AsyncCallback callback, Object state, Object[] contexts)

at Microsoft.Exchange.Transport.Categorizer.MExEvents.RaiseOnRoutedMessage(TaskContext context, AsyncCallback callback, MailItem mailItem)

at Microsoft.Exchange.Transport.Categorizer.CategorizerComponent.Stage5OnRoutedMessage(TransportMailItem transportMailItem, TaskContext taskContext)

at Microsoft.Exchange.Transport.Categorizer.TaskContext.Invoke()

at Microsoft.Exchange.Transport.Categorizer.CatScheduler.JobThreadEntry(Object ignored)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)

 

12:50:44pm

Watson report about to be sent for process id: 4780, with parameters: E12, c-RTL-AMD64, 14.03.0181.006, edgetransport, M.Exchange.Transport, M.E.T.ApprovalInitiation.TryGetArbitrationAddress, System.NullReferenceException, 9edf, 14.03.0181.006.

ErrorReportingEnabled: False

 

After that the message got pushed into the poison queue, after seeing that first error message, im not surprised. To me that looks like exchange is looking for the arbitration boxes but not getting their location?