Exchange 2010-Failed Delivery

[Bankesy]

 

Hello

 

Having recently restored an users account and mailbox from a backup they now cannot receive e-mail from anybody?

 

Looking at the attached can anybody point me in the right direction?

 

The account in question would have previously been migrated from 2003 to 2010 when we made the switch last year but I guess it just goes back on directly now. I notice in some of the older accounts have an X400 address as well as SMTP if this makes any difference?

 

Thank you

[Grey-gear]

in the properties of the user in exchange do you have that e-mail address that is displayed in the image in your post under the e-mail address tab? Edited April 16, 2015 by Grey-gear

[MatthewL]

Are you selecting the address drop your drop down (NK2), if so when you have this press the delete key and delete that entry and search from the global and try and send and see if that works.

[Bankesy]

Removing the entry from auto-fill works for me and individual users.

 

Is there not a way I can apply this change globally?

[MatthewL]

You would have to delete the NK2 file from within the users profile but it would then delete all the drop down addresses the user has got.

[Bankesy]

Is there not a way to remove the entry from the GAL and then put it back or force the GAL to update?

[Bankesy]

In the end this did it: Manually Update Global Address List (GAL) on Exchange 2010