Powerpoint Crashes When Hyper Linking

[mickeyh080]

Over the last month we've encountered a problem with first Powerpoint 2010 and now also Powerpoint 2013 in that when you open a Powerpoint presentation and try and create a hyper link to another file within the users My Documents or Shared areas the computer freezes with a not responding on the open window, sometimes it will then allow access and othertimes requires a reboot. If the system allows access from there on there are no future problems until the computer is rebooted or the user logs off. Normal navigation via the My Computer or mapped drives for MyDocs folders works without any problems and the problem is affecting staff and students. Staff have roaming profiles where as students use mandatory profiles. Initially I thought it was a Powerpoint 2010 issue and perhaps a suspect update but since then we testing and migrating to Office 2013 and its occurring on that platform also. Any ideas would be welcome.

[ITGuyWestMidlands]

Do you redirect the desktop to a network share? Try a user with a local desktop. Also, printer drivers can cause odd issues in PowerPoint. Try it with no local or network printers attached.