Nobody Logging in

[Zak_Khan]

Hey guys, first day back of the holidays and ive been dropped in the deep end of a new school.

Nobody can log into eportal and do the registers.

 

Wheres the best place to start?

I doubt every staff member has forgotten their passwords over the holidays lol

[Tricky_Dicky]

Restart the eportal services, both of them on the CMIS server. Does it quite regularly.

[Zak_Khan]

okay will try

[Zak_Khan]

The facility eportal service?

[Tricky_Dicky]

yes. If memory serves it restarts a couple of services.

[Zak_Khan]

Sweet.

thank you.

[Achandler]

On a sidenote restart it twice usually as it doesn't always re-do the link otherwise.

 

We have a schedules task to restart ours nightly!

[Scott_L]

Hi Zak

 

I hope you're well and managed to fix the log on issue?

 

A restart of the services can resolve some ePortal issues though I recommend contacting us, PM me for details. These sorts of issues are critical to the running of your school so a quick call might help.

 

@Achandler - If you're having to restart the services twice it is possibly because the ports being used have not closed before the services start back up; windows puts them into TIME_WAIT. We recommend stopping the services then leaving it 10/20- seconds before starting them back up.

 

Restarting the services nightly, around 4:30am, helps prevent problems with the TomCat service, so implementing a scheduled task is recommend. A couple of batch file with a NET STOP and NET START command will do the trick. Ensure you leave a minutes gap between stopping and starting.

 

Scott

Edited February 23, 2015 by Scott_L

[IrritableTech]

A restart of the services can resolve some ePortal issues

 

Some handy advice there thanks Scott.

Edited February 23, 2015 by elsiegee40

[Scott_L]

Some handy advice there thanks Scott. 0330 numbers are not free though I'm afraid - they carry non geographic land line costs (which could be included in a bundle) as far as I am aware.

 

Thanks, my mistake I thought it was free.