Support technician - £25,000-£30,000 – Essex

[jhazell]

Support technician - £25,000-£30,000 – Essex

2nd line support technician required for market leading school admin software provider based in Essex/North East London, key responsibilities – provide technical support to schools, remote installation, configuration, remote training services, support admin. Must have technical knowledge desktop and server computer, database technologies, cloud based application, internet securities.

We are ideally looking for somebody who has come from a technical position within an educational establishment, but wants to progress there career with a technology business still supporting the education space. Fantastic opportunity for the right candidate, great package on offer up to £30k dependent on experience.

If you are interested in hearing more on this role please contact Ben Rose on 02085592077 or [email protected]

[lsparks]

This is the same job but going into a bit more detail;

 

Excellent customer service orientated Support technician/helpdesk officer is required to provide 2nd line support to schools. You will be responsible for providing a high level of telephone, internet and off site support for cutting edge communication software products used in schools and colleges across the UK.

 

 

The company is an award winning, market leader with ISO accredited. They are a very well established growing company with their software in thousands of schools.

 

Your key responsibilities will be to: provide client technical support, provide remote installation configuration and set-up services, provide remote training services and support administration.

 

You will need experience of using desktop/server computing, database technologies, internet/cloud base application, mobile apps and internet securities. It is also an advantage to have Microsoft.Net product set, web creation tools, web hosting technologies, ITIL/PRINCE2 methodology, communication technologies and strong commercial/negotiating skills; capable of building relationships.

 

You will be required to work individually and in a team to deal with all levels of support.

[lsparks]

*bump*