IT Technician L1 - Leeds - Salary: B1 15,941 - 17,372

[Rick2134]

IT Technician Leeds West Academy - Job spec

 

We are looking to appoint an IT Technician L1 with vision and energy to join our newly structured team.

 

The postholder will work as part of a supportive and friendly team to deliver first and second line support to staff and students, face to face, remotely and via telephone, but will be focused on desktop and hardware support.

You will ensure that an excellent standard of customer service is delivered at all times throughout the life cycle of all IT service requests as well as documenting steps taken to resolve issues. You will have excellent interpersonal skills and the ability to work well on your own or in a team. The postholder will have daily contact with students and staff and therefore must have the ability to relate effectively to all adults and young people.

 

For this role you need previous experience in the following areas:

• Microsoft Windows 7 & 8

• Microsoft Server 2008/12

• Active Directory

• Group Policy Management

• Knowledge of Networking including TCP / IP & DNS

• Knowledge of managed switches

• Backup and Antivirus

• Windows 7 support

• Good knowledge of desktop trouble shooting

• MS Office skills

 

For further information and an application form please visit our website.

 

Closing date for application forms is 6 February 2015

 

Please use the academy's own application form, other forms will not be accepted.