Application crash in Mac OS - A+ software for Aver Visualisers

[jbutlin]

Hi guys - I'm not really sure whether I should post this in the Mac OS section or the visualisers section, so apologies if it is in the wrong place!

 

I've got a mac user with a problem with the A+ software for Aver visualisers; it keeps crashing every time she opens it. It works fine for the administrator user on the same mac, it only affects this one user on this one mac.

The error message contains references to EXC_BAD ACCESS and also KERN_PROTECTION_FAILURE, although I haven't managed to get down all the details yet.

 

So far I've tried running the disk utility and repairing the disk and disk permissions. I've also booted up in safe mode, and uninstalled/re-installed the application to no avail. Anyone know how to get round these errors?

 

thanks

[furby]

Have you tried deleting the preference files?

 

Log in as that user

Make sure the app is quit

Go to ~/Library/Preferences

Delete anything with Aver in the name

Open the app again.

Edited January 22, 2015 by furby

[davidacland]

Based on the description it can only be something in that users home folder (stored in /Users/username). The settings should be stored in the user's home library folder as @furby said, although this could be in caches, application support, containers, preferences or in lots of other folders.

 

Personally I would backup the users data folders (documents, desktop etc, specifically leaving ~/Library), then delete (or rename the home folder for the user in /Users/username) and have the user log back in.

 

Hope this helps.

 

David Acland - Amsys

[jbutlin]

Thanks a lot for your help guys - I appreciate it! The member of staff has not mentioned this for a while, but I will give the above solutions a try - cheers!