Bev Posted January 9, 2015 Posted January 9, 2015 We are having a big problem with Chrome not opening on certain machines. We have fixed desktops and the shortcuts are all set up using Ranger Administrator. The kids computers all use Program Files x86 shortcut, and that works fine. Most of the staff computers don't have an x86 folder, so I have created a shortcut without the x86 but whenever I paste it into Ranger to put it on their desktop the x86 appears within the link. (I don't understand how but it is definitely happening). All the computers also seem to have the default browser as x86 Chrome even though they don't have that version installed on their machine. I think this is probably related to me trying to be clever (!) and installing the enterprise version of Chrome rather than the domestic version. The end result is an absolute mess, with most staff unable to click on desktop links as they won't open, and the default Chrome icon at the bottom of the screen no longer working. Any suggestions? I'm at my wit's end and considering just uninstalling Chrome altogether, but we use Google Docs a lot and they recommend the use of Chrome. Thanks
Bev Posted January 9, 2015 Author Posted January 9, 2015 (edited) I'm even more confused. I have a shortcut that I can see in Ranger has x86 in it, but when I get to the PC and check the shortcut the x86 has been removed. Is it Ranger that is changing my shortcuts, or is that normal in Google? Shortcut created with x86 in Program Files It appears on the Desktop without the x86 so it doesn't work. Edited January 9, 2015 by Bev
Joanne Posted January 9, 2015 Posted January 9, 2015 Have you got a mix of 32bit and 64bit machines? If so you might have to split them into different OU's to apply correct policies.
Bev Posted January 9, 2015 Author Posted January 9, 2015 Yes, we do. I have always done all shortcuts through Ranger which splits by User rather than machine, but the more I'm looking into this I think I will have to do them via GPO so I can do exactly as you say and split them via 32/64 bit
Joanne Posted January 9, 2015 Posted January 9, 2015 Yeah, get the shortcut to copy for machines into the C:\users\public\desktop folder instead for Chrome. Bit of a pain, but at least it will work then
Bev Posted January 9, 2015 Author Posted January 9, 2015 Actually, they are all 32bit machines but the server is 64bit.
scsitsupport Posted January 9, 2015 Posted January 9, 2015 We got around this issue by adding a Junction Point to our x32 image to point Program Files (x86) to Program Files. Then all shortcuts worked on both versions.
computer_expert Posted January 9, 2015 Posted January 9, 2015 I ran into this recently, but it appears that if you have target: set to program files\google\path\to\chrome and start in: set to program files (x86)\google\path\to\chrome, it will work but the only issue is that the chrome icon doesn't appear on 64bit machines. Not nice but it does the job temporarily.
Joanne Posted January 9, 2015 Posted January 9, 2015 could you use the %programdata% handle? (not sure if that is exactly it)...?
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