Lightraise 60wi finger issues

[Cooners]

Hi

 

I was wondering if you could help me out. The academy I work for are replacing their very old whiteboards (still had serial ports) with Smart Lightraise 60wi's. They don't have whiteboards but work via some sort of light curtain (the head picked these out because they were cheaper than boards) that lets you write on the wall. The pens work great but of the three we've put up so far none of them have let me get the finger gestures working, two of them just fail right after the first pass with the calibration tool and the third makes me play with the dials for a while before failing (by failing I mean I get one star and it says we have to use the pens).

Two of them are projected onto a wall painted with shinny whiteboard paint and the last one we put up a bit of white sheeting we found in the basement, this however wasn't flat but they are getting a new sheet for me to try. I did suggest the proper boards but was told they cost too much!

Am I missing something out or is this simply a case of the surfaces being rubbish (the painted walls aren't bad but are a bit bumpy).

I would like to hear any tips and tricks people use to get these things working.

[pcstru]

Is the projection surface on the same plane as the projector? We had problems because our first batch because the lip/bezel on the whiteboard stuck out too far.

[Cooners]

Yes I believe so the "boards" are totally flat as they are either just a painted wall or a sheet with no bezel at all, the projector is installed on the same wall.

[pcstru]

The other problem we had which affected calibration was the software version we started with didn't properly support the projector.

[Cooners]

Ah I'll check that out, however I think I have latest version I can have (the newest version seems to require a new license)

[Cooners]

Ok I think I've finally got somewhere. The installers didn't set the home position (they just left it on 20 & 20). I read the install manual and configured this correctly (I think... as we are projecting onto the wall so there is no depth it should be set to 3 & 3) now the slider tool has a much easier job of drawing the outline however I'm now getting a reset home position error. Any Ideas? It says to refer to the Manuel but the only thing in there is what I've already done.

 

Regards

Dan