[ms office - 2013] Intermittent issue - Excel and Powerpoint not saving - frustrating

[dapaulio]

Hi

We have installed office 2013 on Windows 7 Clients this year and have found random domain users on random individual machines are not able to save a new document. Saving pre-existing documents are fine. I have only notice this happen to pupils and staff who are restricted members of our network. local and domain admins don't appear to have a problem when saving.

 

All staff and students have a profile path defined in AD as \\server\username$

 

When the affected user creates an Excel or Powerpoint and tries to save it the browse dialog does not appear when clicked.

This does not seem to affect other office apps eg word as the affected user is able to save new documents

the symptoms do NOT follow the user if they were to log on to another computer

the symptoms are NOT present if another user logs on to the same computer as the affected user

 

something I noticed when the affected users can not save, there is only username$ profile path as a recent location unlike the users who can have two recent destinations, Username$ and desktop redirect location. As a restricted user they all have as you expect read only permission to the redirected desktop share on our server.

 

to remedy the issue short term we can delete the users local profile on the computer and when she logs back on the user is able to save new spreadsheets or powerpoints again. the desktop share also reappears in the recent location which leads me to wonder what it is about the desktop share that causes this to happen and only to new xls and ppt.

 

A workaround is also cloning another file, renaming it and deleting the contents, re saving as you work

 

Like I said the issue is sporadic, and I believe it is a local individual user profile issue on individual workstations. Ideas I have thought are the users taking an unique step during the first time run in office but when I have quizzed the user no one can remember. I do have first run disabled by GPO however the only step that shows is using recommended settings. (if any one knows how to supress this on first run please let me know)

 

Has anyone any ideas. any questions I will be happy to answer

 

Thanks in advance

Paul

[Davit2005]

Can't help on the other things but the first run thing might be able to.

 

We have this setting in Office 2010 GPO adm templates does it exist in 2013 GPO adm templates??

 

Disable Opt-in Wizard on first run

 

Setting Path:

User Configuration/Administrative Templates/Microsoft Office 2010/Privacy/Trust Center.

Edited December 11, 2014 by Davit2005

[dapaulio]

Can't help on the other things but the first run thing might be able to.

 

We have this setting in Office 2010 GPO adm templates does it exist in 2013 GPO adm templates??

 

Disable Opt-in Wizard on first run

 

Setting Path:

User Configuration/Administrative Templates/Microsoft Office 2010/Privacy/Trust Center.

 

Thanks Davit2005. I wonder if my theory is correct about the students finding a unique way of completing first run causes this save glitch. it maybe now they no longer have that option they cant do whatever they are doing to break it