[sims] SLG - parent password reset?

[robjd]

Our admin team are currently rolling more and more out via SLG but the high volume of password resets is becoming quite an issue. It is currently routed through an ISA server however this will be replaced with something in the new year but wonder how you all manage resetting passwords for SLG parents and maybe students as its quite a manual task for us at the moment.

I did talk to Capita who were helpful however I got the impression it was a solution tailored just to us and am a little surprised there is not anything more standard. The more cloud based and easy to use the better and am not afraid to spend a little money.

 

If I have to then I will go the capita route when my ISA is replaced but there has to be something better (obviously just not using SLG would be best but out my hands).