[ipad] iPads all updated to IOS8.1 with Apple Configurator - All Pictures/Videos removed!!

[burgemaster]

Can anyone please help me here?

 

We have a trolley of 10 iPads at a primary School we support. They are plugged into a mini mac server and have all been setup with Apple configurator.

Today they turned on the mac server and plugged all the iPads in and they all updated to IOS8.1..

A few apps were added through VPP purchase and they then all installed automatically when the iPads were plugged in or refreshed. This is fine as everything is still working just fine, but they have reported that ALL the photos from the iPads have been deleted? The photo roll is empty.

 

Can anyone please explain why the photo have all gone??

Does the iPad backup to itself before it does an IOS update?

Does Apple Configurator backup to anywhere before it updates them?

 

Many thanks in advance

Edited November 4, 2014 by burgemaster

[Steve21]

Only reason I could think of is if you forced enabled icloud photo library, as you can't use the local camera roll at the same time as icloud library.

 

If you have a look on them does it show as "camera roll" or "all photos"?

 

Steve

[Marshall_IT]

It depends how the 'refresh' is setup. It's is very to restore a backup with each refresh to black them before handing them out again.

[burgemaster]

Thanks for the replies, I will check in the morning...