Sims inTouch Error

[wardsidjame]

Recently had Sims inTouch installed, it was working fine on the two accounts i tested but when i have come to test anyone who has a just the class teacher role i get "the remote server returned an error (401) unauthorised.

 

According to Sims permissions and the matrix (the sims permissions one) they should have access to almost everything apart from SMS and a few other features.

 

Sending a email to staff and students shouldn't be an issue.

 

Before you ask i have checked support net and have a logged a call to Capita but i though post it on here as well as it might be a little quicker.

 

If anyone has had the same issues let me know,

 

We don't use a proxy so it doesn't need adding into the exceptions list and ive added the sims server into the trusted sites for IE (two things mentioned in Support net).

 

Cheers in advance

[wardsidjame]

Just incase anyone else gets this, you need to change the sims server name to the ip address in the intouch service settings or add the server to the intranet zone in ie when you get this, it is due to us using windows sso in Sims.

[Badaz52]

Just incase anyone else gets this, you need to change the sims server name to the ip address in the intouch service settings or add the server to the intranet zone in ie when you get this, it is due to us using windows sso in Sims.

 

Can you tell me where to find the intouch service settings? I've had a look in SIMS Services Manager but it doesn't let me change anything.