Exchange not creating mail accounts for new users

[FN-GM]

Hi,

 

This week we having a few problems, every time we create a new user account an Exchange e-mail address isn’t created. When we go into exchange tasks it indicates the user has a mail box because it says “delete mailbox” but the user doesn’t have an address. When we go into the account properties via active directory then the E-mail address tab there isn’t any SMTP or X400. This happens for any new user we create, it was perfectly fine last week now its decided not to work.

 

Your suggestions and support will be appreciated.

 

Z

 

PS: Sorry if it is in the wrong section

[ZeroHour]

Have you changed your recipient policies at all?

Or changed when they run?

[FN-GM]

No it just suddenly started happening arround Monday.

 

Z

[apeo]

Hi,

 

This week we having a few problems, every time we create a new user account an Exchange e-mail address isn’t created.

 

Are you using something to create your accounts that creates a mailbox aswell or do you do it manually?

[FN-GM]

We use active directory with the exchange admin pack by default it should make an e-mail account. It has always been done that way with no problems.

 

Z

[djm968]

Have you tried logging on as the user and connecting to the mailbox using outlook?

[FN-GM]

Yes, no joy.

 

Thanks anyway

 

Z

[Guest drewinc]

We have had this problem , if you run the recipent update service do the smtp and x400 addresses appear ?

[FN-GM]

Hi,

 

Thanks for the reply please can you send us down the right path of how to do this please?

 

Thanks Allot

 

Z

[djm968]

Also restart the Exchange System Attendant service on the affected server and check if the mailbox is now created.

[ZeroHour]

Goto recipent policy in system manager and right click the policy and go "Apply this Policy now"

[FN-GM]

Also restart the Exchange System Attendant service on the affected server and check if the mailbox is now created.

 

Ok sorry to be a little thick here but please can you tell me were that is please?

 

Thanks

 

Z

[FN-GM]

Goto recipent policy in system manager and right click the policy and go "Apply this Policy now"

 

No that hasn't worked

 

Thanks anyway

 

Z

[djm968]

Also restart the Exchange System Attendant service on the affected server and check if the mailbox is now created.

 

Ok sorry to be a little thick here but please can you tell me were that is please?

 

Thanks

 

Z

 

Not at all. It is one of the Default Exchange Services.

 

Find Admintrative Tools on the start menu and click Services

[FN-GM]

i thought it was i couldn't find it then i saw it was "Microsoft Exchange" not "Exchange" silly me!

 

Well I did that and still no joy

 

Thank You

 

Z

[mrforgetful]

Did you install the Active Directory Connector on the computer making the accounts?

[FN-GM]

The workstations were setup when the network was created a good few years back, so i am unsure they have never caused this problem before.

 

Z

[mrforgetful]

Won't be that then.

[Scruff]

Have you checked the the account that the Active Directory Connector service is using for it's credentials ? It has to be enabled and appropriate perms.

[djm968]

Any MS Exchange errors in the application log. (Event Viewer)?

 

Also if the server you are creating the users on is not a DC, the AD may not update if there are replication issues

[FN-GM]

Any MS Exchange errors in the application log. (Event Viewer)?

 

Also if the server you are creating the users on is not a DC, the AD may not update if there are replication issues

 

Hi

 

We have tried to make an account on the Exchange and the DC but still the same.

 

Thanks

 

Z

[FN-GM]

Have you checked the the account that the Active Directory Connector service is using for it's credentials ? It has to be enabled and appropriate perms.

 

Hi

 

Please can you explain this a little further please?

 

Thanks

 

Z

[DMcCoy]

I've just had this today oddly enough. I just restart the Exchange system attendant service (which restarts the store too) and it started working again.

[djm968]

I've just had this today oddly enough. I just restart the Exchange system attendant service (which restarts the store too) and it started working again.

 

I have heard a roumor that you can reinstall Exchange SP2 to resolve this however I wouldn't recommend doing it.

[FN-GM]

I've just had this today oddly enough. I just restart the Exchange system attendant service (which restarts the store too) and it started working again.

 

Didn't work with us

 

Z

 

{Merged - Please edit posts rather then double posting - Z (That is ZeroHour)}

 

There isn't anything significant in event viewer.