HallX Posted October 10, 2014 Posted October 10, 2014 Not sure if this is the right thread but, here goes. We have a Windows 2012 R2 print server with multiple shared printers for our domain. We deploy these printers via group policies set on OU's in Active Directory using the Print Management tool in Admin Resources. The problem we are getting is, on random computers with random users logged on, the printer is disappearing. Usually a logoff/logon is enough to reconnect the printer, and I have even seen the printer just reappearing in the printers folder without the user doing anything to force this ie, restarting the print service. BTW, restarting the print service does not usually remap the printer. This is only happening on Windows 8 machines. Google doesn't seem to know anything about this, please help before I go mad! Paul
LukeC Posted October 10, 2014 Posted October 10, 2014 We had something similar printers wouldn't be there for users when I tried to add printers I got specified port is unknow, this has troubled us for a while but have recently found this hotfix https://support2.microsoft.com/kb/2748246?wa=wsignin1.0
LukeC Posted October 10, 2014 Posted October 10, 2014 I have just noticed you said its just windows 8 which I cant vouch for but wonder if its something similar?
Grey-gear Posted October 10, 2014 Posted October 10, 2014 Are the group polices set for the computers or for the users?
synaesthesia Posted October 10, 2014 Posted October 10, 2014 Deploy using GPP, far more reliable than either scripting or GPO/right click deploy in print management.
HallX Posted October 10, 2014 Author Posted October 10, 2014 Thanks for the input guys. I'll look at that hotfix @LukeC It's a computer policy @Grey-gear I'll look into GPP as well @synaesthesia Again, thanks Paul
HallX Posted October 10, 2014 Author Posted October 10, 2014 Just re-read posts @LukeC Yeah, this is for Windows 7/Server 2008 plus we don't get "The Specified port is unknown" @synaesthesia This is the way we deploy these printers, Print Management tool > Right Click Printer > Deploy with group policy Looks like it's a bug in Windows 8/Server 2012 R2.
synaesthesia Posted October 10, 2014 Posted October 10, 2014 That method of deployment has never been particularly good tbh - GPP has been flawless for us with many devices. If a printer hasn't been deployed it's because it's not there!
HallX Posted October 10, 2014 Author Posted October 10, 2014 Sorry @synaesthesia I misread, I thought you meant you were deploying the same way as us. Are you running Windows 8/Server 2012 R2?
synaesthesia Posted October 10, 2014 Posted October 10, 2014 2012 R2 yes, windows 7 mostly but the same will apply to 8.
HallX Posted October 10, 2014 Author Posted October 10, 2014 @synaesthesia I'll give it a go but the strange thing is, we never have any problems deploying this way on our Windows 7 machines.
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