Senior ICT Support Engineer, Hull (£24-28k + £1k - RM Education)

[mrickford-rmeducation]

A great opportunity for a Senior ICT Customer Support Engineer/ Network Manager (MS Server 2008,2012 / Win 7/8, AD, DHCP, VMware, Citrix, CC4etc) to provide lead onsite IT school support as part of an IT managed servicewith one of the ‘UK’s Top IT Employers’*.

RM Education is the leading provider of ICT software &services to the Education sector and employs over 2000 staff. Working withinRM's BSF (‘Building Schools for the Future’) IT Programme in Hull, the SeniorICT Customer Support Engineer will be part of a core team delivering acomprehensive ICT Managed Service against SLAs to secondary schools.

The Senior ICT Customer Support Engineer will be predominantlybased at one school site as the technical lead, but will also build strongrelationships with the school leadership and teaching staff, ensure contractualcompliance and improved operational efficiency. You'll have a large degree of ownership and will also assign tasks to a morejunior On-site Engineer. You’ll also benefit from the support of a widerregional team as well as technical experts at Head Office.

This is a varied IT lead support role in a very rewardingenvironment that requires the building of strong relationships with the schoolstaff. If you’re a Senior ICT Support Engineer with broad technical problemsolving skills, are a great communicator with a proactive attitude andultimately get a real buzz out of going the extra mile for customers, this isthe role for you.

The Individual

• 2nd / 3rd line IT support & implementationexperience including MS Server 2008/2012/XP/7/8, AD, Group policies, DNS, DHCP,network infrastructure, VMware, Citrix, CC4, switches etc, ideally within acustomer-focused environment

· Strong problem solving abilities. Excellentcommunication, customer handling and inter-personal skills

· Strong planning, organising and prioritisingabilities. Target focused. Flexible to cope with change, be proactive and adaptquickly to a developing type of service delivery

· Prior school ICT support experience as a seniortechnician or a ‘hands-on’ Network Manager may be useful, but isn’t critical.

· Flexible to visit other schools across Hull asrequired

Why you shouldconsider this role

· Chance to work in one of the UK’s highestprofile and prestigious school improvement initiatives for a leading employer(*awarded ‘Britain’s Top IT Employer' in 2009, 2010 & 2012 and recognisedin the general ‘Top Employer’ category in 2013)

· Work with a very broad and constantly evolvingarray of ICT

· Working within the education ICT sector ishighly stimulating and hugely rewarding

· RM offers exceptional career development andadvancement opportunities

· The role has a high degree of autonomy andcombines broad technical exposure as well as the opportunity to develop clientrelationship management and operational delivery skills

 

To apply online visit: https://rm_education.recruitmentplatform.com/external_careers_site/UK/details.html?nPostingId=726&nPostingTargetId=1530&id=QZEFK026203F3VBQB796G79FA&lg=UK or email CV to [email protected]