mrickford-rmeducation

A great opportunity for a Senior ICT Customer SupportEngineer / Network Manager (MS Server 2008,2012 / Win 7/8, AD, DHCP, VMware, SAN,Wireless, Citrix, CC4 etc) to provide lead onsite IT school 2nd/3rdline support as part of an IT managed service with one of the ‘UK’s Top ITEmployers’*. RM Education is the leading provider of ICT software &services to the Education sector and employs over 2000 staff. Working withinRM's BSF (‘Building Schools for the Future’) IT Programme in Newham, London,the Senior Support Engineer will be part of a core team delivering acomprehensive ICT Managed Service against SLAs to London secondary schools. The Senior Support Engineer will be predominantly based atone school site as the sole engineer / technical lead or similarly working witha more junior engineer at a larger school. In both cases the Engineer and theschool benefit from the additional support of a wider regional team as well asRM’s award-winning remote technical service desks. The role is very autonomous with a focus on providing broad2nd /3rd line technical problem solving/networkmanagement as well as building strong relationships with the school leadershipand teaching staff and ensuring contractual compliance against SLAs andimproved operational efficiency. This is a varied IT lead support role in a very rewardingenvironment that requires the building of strong relationships with the schoolstaff. If you’re a Senior ICT Support Engineer with broad technical problemsolving skills, are a great communicator with a proactive attitude andultimately get a real buzz out of going the extra mile for customers, this isthe role for you. The Individual • 2nd / 3rd line IT support & implementationexperience including MS Server 2008/2012/XP/7/8, AD, Group policies, DNS, DHCP,network infrastructure, VMware, Citrix, CC4, switches etc, ideally within acustomer-focused environment • Strong problem solving abilities. Excellentcommunication, customer handling and inter-personal skills • Strong planning, organising and prioritisingabilities. Target focused. Flexible to cope with change, be proactive and adaptquickly to a developing type of service delivery • Prior school ICT support experience as a seniortechnician or a ‘hands-on’ Network Manager may be useful, but isn’t critical. • Flexible to visit other schools across Newham asand when required Why you shouldconsider this role • Chance to work in one of the UK’s highestprofile and prestigious school improvement initiatives for a leading employer(*awarded ‘Britain’s Top IT Employer' in 2009, 2010 & 2012 and recognisedin the general ‘Top Employer’ category in 2013) • Work with a very broad and constantly evolvingarray of ICT • Working within the education ICT sector ishighly stimulating and hugely rewarding To apply online visit: https://rm_education.recruitmentplatform.com/external_careers_site/UK/details.html?nPostingId=727&nPostingTargetId=1554&id=QZEFK026203F3VBQB796G79FA&lg=UK or email [email protected]

A great opportunity for a Senior ICT Customer Support Engineer/ Network Manager (MS Server 2008,2012 / Win 7/8, AD, DHCP, VMware, Citrix, CC4etc) to provide lead onsite IT school support as part of an IT managed servicewith one of the ‘UK’s Top IT Employers’*. RM Education is the leading provider of ICT software &services to the Education sector and employs over 2000 staff. Working withinRM's BSF (‘Building Schools for the Future’) IT Programme in Hull, the SeniorICT Customer Support Engineer will be part of a core team delivering acomprehensive ICT Managed Service against SLAs to secondary schools. The Senior ICT Customer Support Engineer will be predominantlybased at one school site as the technical lead, but will also build strongrelationships with the school leadership and teaching staff, ensure contractualcompliance and improved operational efficiency. You'll have a large degree of ownership and will also assign tasks to a morejunior On-site Engineer. You’ll also benefit from the support of a widerregional team as well as technical experts at Head Office. This is a varied IT lead support role in a very rewardingenvironment that requires the building of strong relationships with the schoolstaff. If you’re a Senior ICT Support Engineer with broad technical problemsolving skills, are a great communicator with a proactive attitude andultimately get a real buzz out of going the extra mile for customers, this isthe role for you. The Individual • 2nd / 3rd line IT support & implementationexperience including MS Server 2008/2012/XP/7/8, AD, Group policies, DNS, DHCP,network infrastructure, VMware, Citrix, CC4, switches etc, ideally within acustomer-focused environment · Strong problem solving abilities. Excellentcommunication, customer handling and inter-personal skills · Strong planning, organising and prioritisingabilities. Target focused. Flexible to cope with change, be proactive and adaptquickly to a developing type of service delivery · Prior school ICT support experience as a seniortechnician or a ‘hands-on’ Network Manager may be useful, but isn’t critical. · Flexible to visit other schools across Hull asrequired Why you shouldconsider this role · Chance to work in one of the UK’s highestprofile and prestigious school improvement initiatives for a leading employer(*awarded ‘Britain’s Top IT Employer' in 2009, 2010 & 2012 and recognisedin the general ‘Top Employer’ category in 2013) · Work with a very broad and constantly evolvingarray of ICT · Working within the education ICT sector ishighly stimulating and hugely rewarding · RM offers exceptional career development andadvancement opportunities · The role has a high degree of autonomy andcombines broad technical exposure as well as the opportunity to develop clientrelationship management and operational delivery skills To apply online visit: https://rm_education.recruitmentplatform.com/external_careers_site/UK/details.html?nPostingId=726&nPostingTargetId=1530&id=QZEFK026203F3VBQB796G79FA&lg=UK or email CV to [email protected]

An opportunity for an enthusiastic and highly customerfocused 2nd line ICT Support Engineer to provide onsite ICT and customerservice support to a Hull secondary school as part of a large managed servicewith one of the ‘UK’s Top IT Employers’*. RM Education is the leading provider of ICT software &services to the Education sector and employs over 2000 staff. Working withinRM's BSF - ‘Building Schools for the Future’ Programme, the Customer SupportEngineer will be predominately based at one school as the sole engineertackling 2nd line support issues from server level down to mobile devices (MSServer 2008,2012, Windows 7/8, AD, DNS, DHCP, Apple etc) but utilising RM’smobile engineers & Head Office support as appropriate. Just as critically, the ICT Customer Support Engineer willbe the onsite ambassador for RM Education, communicating regularly with theschool leadership, proactively delivering exceptional customer service to staffand students and ensuring that service delivery targets / SLAs are achieved. This is a varied IT support role in a very rewardingenvironment that also requires the building of strong relationships with theschool staff. If you’re an IT Customer Support Engineer that is a greatcommunicator with a proactive attitude, enjoy solving problems and ultimatelyget a real buzz out of going the extra mile for customers, then this is therole for you. The Individual · IT support experience including MS Server2008/2012, Windows 7, 8, AD, DNS etc, ideally within a customer-oriented ITenvironment · Experience of maintaining a range of networkingand standalone hardware, and an ability to keep abreast of technology changesand innovation · Strong problem solving abilities and excellentcommunication, customer handling, influencing and inter-personal skills · Strong planning, organising and prioritisingabilities. Target focused. Flexible to cope with change, be proactive and adaptquickly to a developing type of service delivery · Prior school ICT support experience may beuseful, but isn’t essential Why you shouldconsider this role · Chance to work in one of the UK’s highestprofile and prestigious school improvement initiatives for a leading employer(*awarded ‘Britain’s Top IT Employer' in 2009, 2010 & 2012 and recognisedin the general ‘Top Employer’ category in 2013) · Work with a very broad and constantly evolvingarray of ICT · Working within the education ICT sector is highlystimulating and hugely rewarding · RM offers exceptional career development andadvancement opportunities To apply online visit: https://rm_education.recruitmentplatform.com/external_careers_site/UK/details.html?nPostingId=725&nPostingTargetId=1528&id=QZEFK026203F3VBQB796G79FA&lg=UK or email CV to [email protected]

A great opportunity for an IT Customer Support Technician toprovide onsite IT support to schools as part of a large-scale managed servicewith one of the ‘UK’s Top IT Employers’*. RM Education is the leading provider of ICT software &services to the Education sector and employs over 2000 staff. Working within RM'sBSF (‘Building Schools for the Future’) Programme, the Customer SupportTechnician will be part of a core team delivering a full ICT Managed Service(MS Server 2003,08,12 / XP/7, AD, Group policies, DNS, DHCP, VMware, Citrix,wireless, network switches etc) to a mix of newly constructed and existingschools. You’ll be predominately based at one secondary school,working alongside and learning from a more experienced engineer as you respondto 1st line incidents and issues logged by the customer. If you arepassionate about ICT, enjoy solving problems, have strong communication skillsand thrive on working in a busy and target-oriented environment, this is agreat opportunity for you. The Individual • Experience of maintaining and supportingnetworks - Windows XP and 7, email solutions such as Exchange and Outlook, andInternet / Intranet access • Strong problem solving abilities and excellentcommunication and inter-personal skills • Sound planning, organising and prioritisingabilities. Target focused. Flexible to cope with change, be proactive and adaptquickly to a developing type of service delivery • Prior school ICT support experience and exposureto working in customer-oriented IT environments may be useful, but isn’tessential. Why you shouldconsider this role • Chance to work in one of the UK’s highestprofile and prestigious school improvement initiatives for a leading employer(*awarded ‘Britain’s Top IT Employer' in 2009, 2010 & 2012 and recognisedin the general ‘Top Employer’ category in 2013) • Work with a broad and constantly evolving arrayof ICT and learn from others • Working within the education ICT sector ishighly stimulating and hugely rewarding • RM offers exceptional career development andadvancement opportunities To apply online visit: https://rm_education.recruitmentplatform.com/external_careers_site/UK/details.html?nPostingId=724&nPostingTargetId=1526&id=QZEFK026203F3VBQB796G79FA&lg=UK or email CV to [email protected]

An opportunity for a Senior ICT Customer SupportEngineer / Network Manager (MS Server 2008,2012 / Win 7/8, AD, DHCP, VMware,Citrix etc) to provide lead onsite IT school support as part of an IT managedservice with one of the ‘UK’s Top IT Employers’*. RM Education is the leading provider of ICT software &services to the Education sector and employs over 2000 staff. Working withinRM's BSF (‘Building Schools for the Future’) IT Programme in Middlesbrough, theSenior ICT Customer Support Engineer / Network Manager will be part of a coreteam delivering a comprehensive ICT Managed Service against SLAs to secondary schools. The Senior ICT Customer Support Engineer / Network Managerwill be based at one school site as the technical lead, but will also build strongrelationships with the school leadership and teaching staff, ensure contractualcompliance and improved operational efficiency. You'll have a large degree of ownership and ifappropriate, may also be required to assign tasks to more juniorEngineers/Technicians. You’ll also benefit from the support of a wider regionalteam as well as technical experts at Head Office. This is a varied IT lead support role in a very rewardingenvironment that requires the building of strong relationships with the schoolstaff. If you’re a Senior ICT Support Engineer / Network Manager with broadtechnical problem solving skills, are a great communicator with a proactiveattitude and ultimately get a real buzz out of going the extra mile forcustomers, this is the role for you. The Individual · 2nd / 3rd line IT implementation & supportexperience including MS Server 2008/2012/XP/7/8, AD, Group policies, DNS, DHCP,network infrastructure, VMware, Citrix, CC4, switches etc, ideally within acustomer-focused environment · Strong problem solving abilities. Excellentcommunication, customer handling and inter-personal skills · Strong planning, organising and prioritisingabilities. Target focused. Flexible to cope with change, be proactive and adaptquickly to a developing type of service delivery · Prior school ICT support experience as a seniortechnician or a ‘hands-on’ Network Manager may be useful, but isn’t critical. · Flexible to visit other schools across the localMiddlesbrough area as required Why you shouldconsider this role · Chance to work in one of the UK’s highestprofile and prestigious school improvement initiatives for a leading employer(*awarded ‘Britain’s Top IT Employer' in 2009, 2010 & 2012 and recognisedin the general ‘Top Employer’ category in 2013) · Work with a very broad and constantly evolvingarray of ICT · Working within the education ICT sector ishighly stimulating and hugely rewarding · RM offers exceptional career development andadvancement opportunities · The role has a high degree of autonomy and combinesbroad technical exposure as well as the opportunity to develop client relationshipmanagement and operational delivery skills To apply online please visit: https://rm_education.recruitmentplatform.com/external_careers_site/UK/details.html?nPostingId=735&nPostingTargetId=1494&id=QZEFK026203F3VBQB796G79FA&lg=UK or email [email protected]

A great opportunity for a highly customer focused mobile 2nd/3rd line IT Support Consultant to provide managed service support to London secondary schools with one of the ‘UK’s Top IT Employers’*. RM Education is the leading provider of ICT software & services to the Education sector and employs over 2000 staff. Working within RM's London ICT Managed Service team (BSF - ‘Building Schools for the Future’ and other IT managed services schools), the Senior IT Support Consultant will tackle escalated technical issues around MS Server 2008,2012, VMWare, Windows 7/8, AD, DHCP, Exchange, Apple, Citrix, SANs etc. as well as engaging in root cause analysis and preventative work. As well as solving more complex technical problems across various school sites, just as critically, the IT Support Consultant will help mentor on-site engineers, communicate regularly with the school leadership, operate in an advisory capacity as the technical authority, attend service reviews, implement change, provide technical solutions to the customer’s requirements and proactively ensure that service delivery targets / SLAs are achieved. This is a broad IT support role in a very rewarding environment that also requires the building of strong customer relationships. If you’re an IT Support Consultant that is a great communicator with a proactive attitude, enjoy solving complex problems and ultimately get a real buzz out of delighting customers, then this is the role for you. The Individual Extensive IT support experience at a 2nd /3rd line level including MS Server 2008/2012, VMWare, Windows 7, 8, AD, DHCP, Exchange, Citrix etc, ideally within a customer-oriented IT environment Strong problem solving abilities and excellent communication, customer handling, influencing and inter-personal skills Strong planning, organising and prioritising abilities. Target focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery Prior school ICT support experience may be useful, but isn’t essential Driving licence is essential. Flexible to travel across London/Greater London sites as required Why you should consider this role Chance to work in one of the UK’s highest profile and prestigious school improvement initiatives for a leading employer (*awarded ‘Britain’s Top IT Employer' in 2009, 2010 & 2012 and recognised in the general ‘Top Employer’ category in 2013) Work with a very broad and constantly evolving array of ICT at a highly technical level Working within the education ICT sector is highly stimulating and hugely rewarding RM offers exceptional career development and advancement opportunities To apply online visit: https://rm_education.recruitmentplatform.com/external_careers_site/UK/details.html?nPostingId=678&nPostingTargetId=1379&id=QZEFK026203F3VBQB796G79FA&lg=UK

A great opportunity for an IT Customer Support Technician to provide onsite IT support to schools in Leeds as part of a large-scale managed service with one of the ‘UK’s Top IT Employers’*. RM Education is the leading provider of ICT software & services to the Education sector and employs over 2000 staff. Working within RM's BSF (‘Building Schools for the Future’) Programme, the Customer Support Technician will be part of a core team delivering a full ICT Managed Service (MS Server 2003,08,12 / XP/7, AD, Group policies, DNS, DHCP, VMware, Citrix, wireless, network switches etc) to a mix of newly constructed and existing schools.You’ll be predominately based at one school site, working alongside and learning from a more experienced engineer as you respond to incidents and issues logged by the customer. If you are passionate about ICT, enjoy solving problems, have strong communication skills and thrive on working in a busy and target-oriented environment, this is a great opportunity for you. [h=5]The Individual[/h] Experience of maintaining and supporting networks - Windows XP and 7, email solutions such as Exchange and Outlook, and Internet / Intranet access. Strong problem solving abilities and excellent communication and inter-personal skills Sound planning, organising and prioritising abilities. Target focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery Prior school ICT support experience and exposure to working in customer-oriented IT environments may be useful, but isn’t essential. [h=5]Why you should consider this role[/h] Chance to work in one of the UK’s highest profile and prestigious school improvement initiatives for a leading employer (*awarded ‘Britain’s Top IT Employer' in 2009, 2010 & 2012 and recognised in the general ‘Top Employer’ category in 2013) Work with a broad and constantly evolving array of ICT and learn from others Working within the education ICT sector is highly stimulating and hugely rewarding RM offers exceptional career development and advancement opportunities To apply online visit: https://rm_education.recruitmentplatform.com/external_careers_site/UK/details.html?nPostingId=645&nPostingTargetId=1325&id=QZEFK026203F3VBQB796G79FA&lg=UK

An opportunity for an enthusiastic and highly customer focused ICT Support Engineer (1st/2nd line) to provide onsite ICT and customer service support to a Newham secondary school as part of a large managed service with one of the ‘UK’s Top IT Employers’*. RM Education is the leading provider of ICT software & services to the Education sector and employs over 2000 staff. Working within RM's BSF - ‘Building Schools for the Future’ Programme, the Customer Support Engineer will be predominately based at one school as the sole engineer tackling 1st/2nd line support issues from server level down to mobile devices (MS Server 2008,2012, Windows 7/8, AD, DNS, Apple etc) but utilising RM’s mobile engineers & Head Office support as appropriate. Just as critically, the ICT Customer Support Engineer will be the onsite ambassador for RM Education, communicating regularly with the school leadership, proactively delivering exceptional customer service to staff and students and ensuring that service delivery targets / SLAs are achieved. This is a varied IT support role in a very rewarding environment that also requires the building of strong relationships with the school staff. If you’re an IT Customer Support Engineer that is a great communicator with a proactive attitude, enjoy solving problems and ultimately get a real buzz out of going the extra mile for customers, then this is the role for you. The Individual * IT support experience including MS Server 2008/2012, Windows 7, 8, AD, DNS etc, ideally within a customer-oriented IT environment * Experience of maintaining a range of networking and standalone hardware, and an ability to keep abreast of technology changes and innovation * Strong problem solving abilities and excellent communication, customer handling, influencing and inter-personal skills * Strong planning, organising and prioritising abilities. Target focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery Why you should consider this role * Chance to work in one of the UK’s highest profile and prestigious school improvement initiatives for a leading employer (*awarded ‘Britain’s Top IT Employer' in 2009, 2010 & 2012 and recognised in the general ‘Top Employer’ category in 2013) * Work with a very broad and constantly evolving array of ICT * Working within the education ICT sector is highly stimulating and hugely rewarding * RM offers exceptional career development and advancement opportunities Apply online at:https://rm_education.recruitmentplatform.com/external_careers_site/UK/details.html?nPostingId=607&nPostingTargetId=1443&id=QZEFK026203F3VBQB796G79FA&lg=UK