SMART notebook issues

[purpleoakley]

Hi,

 

I'm hoping someone can help! I've got a couple of issues with Smart notebook on the Head's laptop (ASUS - windows 7) smart 11 comes up with the error 'cannot save custom tools' then crashes and won't open at all. I uninstalled it and reinstalled it but the same thing happened. I then installed Smart 10, the error comes up but it will now open. This is a right royal pain so if anyone can help.

 

Second issue is Smart ink this time on a teachers laptop (Dell windows 7 - office 2007) when using smart ink in PowerPoint, as your writing it's fine but as soon as you take the pen off it goes a bit splodgy. It's fine when you write in smart notebook itself.

 

again any help appreciated.

H

[w-clarke101]

Don't know about the 1st one but the 2nd one sounds like you may need to update the firmware on the SB. Need to do this with the cable to the SB and laptop you are using.

In Program Files/SMART Technologies/Education Software look for SMARTFirmwareUpdate.

Takes about 10 to 15mins

[tmoon-mint]

Try the MS FixIt for programs that cannot be uninstalled on Smart and then doing a clean installation. Did the trick for me last time it was crashing at startup. A normal reinstallation didn't work.

[Reaper]

Just to resurrect an old thread.

 

We have been having the custom tools issue since moving to Windows 8.1 (SMART Notebook 11.4 and now 15). I have contacted Smart directly and been informed that it is likely due to insufficient permissions to the My Documents folder. When I explained that we are running a standard Windows domain and the users documents are redirected to a network share I was told:

 

"We are unable to provide support with networks or domains. Please contact your network administrator for support.

 

Furthermore SMART Notebook® collaborative learning software requires the My Documents folder to be on the local machine hard drive and not on a shared network drive."

 

 

This worked fine on Windows 7 and the older version of Notebook.

[weathmatth]

Any fix for this? Specifically the first issue.