Intermittent Internet Issues

[mwalpole]

Dear Colleagues,

 

We are aware a number of you have experienced issues with browsing experience in the last 24 hours.

 

Our engineers and third party support are working hard to resolve the issue but at this time cannot isolate the exact nature of the fault. We are also talking with a number of the school affected on the ground who are assisting with the investigations.

We apologise for the negative impact this is currently having for all our customers, we will continue to update you on the progress as the day progresses.

 

Kind regards

 

Marc

[mwalpole]

Dear Colleagues,

 

As you are aware we have experienced a number of intermittent issues throughout today.

Our engineer’s investigations have indicated that at least some of these issues related to DNS security changes made by third party providers outside of our control. A solution to this has been implemented on our platform and the feedback this evening is positive from the schools we have spoken with.

It is very important that if you are still experiencing these issues that you contact our helpdesk to inform us of the situation.

We apologise for the negative impact this has had on your experience today and will release a full report with the technical details later this week. The team will continue to monitor the situation closely and rely on your cooperation.

 

Best Regards

 

YHGfL Support Team

[tmoon-mint]

All seems to be running smoothly again after speaking to several of my colleagues at other schools. Thank you for keeping us informed and for such a speedy fix.