Office 365. and one user...

[bwestlake]

Hi all,

 

Hope you can help,

 

we have office 365 here, 2013 on the computers, one member off staff can log on online but when they try to setup outlook 2013 they get this message, .

 

I have reinstalled office, removed there mail profile tried repairing it all off that and still no answer.

 

Can anyone help?

[Devontechie]

@bwestlake

Does this happen on all machines or just 1?

 

What Office 365 license is assigned to them?

Edited September 15, 2014 by Devontechie

[bwestlake]

This just happens to one user, she has the standard licensing that we give everyone else.

 

I can setup my email on her laptop and it works fine, but if she attempts to set hers up on another machine she still gets the same errors.

[witch]

Nuke it and create her a new one - save the hassle, I say

[bwestlake]

believe me i want too, we've logged it with Microsoft.

[apearce]

Does the user have any changes on their mailboxes to stop Active Sync or Outlook Anywhere?