YHGFL Anyone having issues with internet access over the past few days

[round2it]

Our issues started on thursday last week

 

staff caste seems ok

but student castie very intermittent

 

seems like a dns issue

 

when the students goto Google they get a blank screen

 

but if we put the ip address in google pops up

We are not receiving any external email and can not send any out.

 

reported to LEA but nothing fixed yet.

 

 

Anyone else having issues

Edited September 15, 2014 by round2it

[mwalpole]

Hi round2it,

 

Have you logged the speed issue out to us? If you can PM me the INC number I will look into what is happening for you.

I have just created a separate thread on email relay issues.

 

Kind regards

 

Marc

[round2it]

PM Sent

BTW Email is now working correctly for us. (Thanks for the update)

[Jodesi]

Maybe I should have looked a bit harder before I posted in the same forum.

 

Yes, we are having a lot of problems with it on the staff caste. I did try phoning the help desk but couldn't get an answer. I checked the DNS cache and there were some very odd addresses for Google.. both UK and Com.

 

I'll keep an eye on it today to see if things improve.

[kearton]

Our YHGfL-provided Internet has been problematic here too lately. Working for extended periods, then timing out etc for short periods (without any noticeable pattern)

[mwalpole]

Hi All,

 

Our engineer team is looking into this issue at present, and we have also asked Smoothwall to look into this with urgency.

 

Kind regards

 

Marc