HAP v10 Helpdesk

[fairm010]

Hi @nickbro

 

I'm having some problems with the v10 helpdesk.

 

One being this error when attempting to do anything with an existing ticket such as Update.

 

[ATTACH=CONFIG]24940[/ATTACH]

 

The other being this one when anyone logs a ticket.

 

[ATTACH=CONFIG]24941[/ATTACH]

 

Also, I know you added things such as only allowing staff to view announcements and assests within the helpdesk, do you have any documentation on how to use this?

 

TIA

[nickbro]

Ok, you'll need to put some text into the display name AD field, as I think that's what it's complaining about

[fairm010]

Hi Nick,

 

The Display Name field is already filled in with the users full name.

[nickbro]

ok can you have a look at the event log on the server, hopefully it'll give a bit more info

[fairm010]

This is the error in the Event log relating to the ticket updating.

 

An error occurred in Home Access Plus+

Page: mscorlib

Value cannot be null.
Parameter name: inputBuffer


System.ArgumentNullException: Value cannot be null.
Parameter name: inputBuffer
  at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount)
  at System.Security.Cryptography.CryptoStream.FlushFinalBlock()
  at System.Security.Cryptography.CryptoStream.Dispose(Boolean disposing)
  at System.IO.Stream.Close()
  at HAP.Web.Configuration.SMTP.get_Password()
  at HAP.HelpDesk.API.UpdateTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo, Attachment[] Attachments)
  at SyncInvokeUpdateTicket(Object , Object[] , Object[] )
  at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
  at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)


  at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount)
  at System.Security.Cryptography.CryptoStream.FlushFinalBlock()
  at System.Security.Cryptography.CryptoStream.Dispose(Boolean disposing)
  at System.IO.Stream.Close()
  at HAP.Web.Configuration.SMTP.get_Password()
  at HAP.HelpDesk.API.UpdateTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo, Attachment[] Attachments)
  at SyncInvokeUpdateTicket(Object , Object[] , Object[] )
  at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
  at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

Edited June 6, 2014 by fairm010

[fairm010]

This one is the error when creating a new ticket

 

An error occurred in Home Access Plus+

Page: mscorlib

Value cannot be null.
Parameter name: inputBuffer


System.ArgumentNullException: Value cannot be null.
Parameter name: inputBuffer
  at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount)
  at System.Security.Cryptography.CryptoStream.FlushFinalBlock()
  at System.Security.Cryptography.CryptoStream.Dispose(Boolean disposing)
  at System.IO.Stream.Close()
  at HAP.Web.Configuration.SMTP.get_Password()
  at HAP.HelpDesk.API.FileTicket(String Subject, String Room, String Note, Attachment[] Attachments)
  at SyncInvokeFileTicket(Object , Object[] , Object[] )
  at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
  at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)


  at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount)
  at System.Security.Cryptography.CryptoStream.FlushFinalBlock()
  at System.Security.Cryptography.CryptoStream.Dispose(Boolean disposing)
  at System.IO.Stream.Close()
  at HAP.Web.Configuration.SMTP.get_Password()
  at HAP.HelpDesk.API.FileTicket(String Subject, String Room, String Note, Attachment[] Attachments)
  at SyncInvokeFileTicket(Object , Object[] , Object[] )
  at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
  at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

[nickbro]

Ok, it's failing on the SMTP part

[fairm010]

Hmmm I'll turn it off to test. Works with the same settings on v9.7.

[nickbro]

Ok, you may need to reinput the SMTP password, I think I moved to encrypting it in v10

[fairm010]

Ah that'll be it. I didn't recreate the hapconfig.XML. I copied it from my v9 install.

[fairm010]

Hi Nick, It would appear I have sorted this, I have migrated over to using SQL for my helpdesk, much faster!

 

However, I have no dialog box when I click Update like I did in v9 do I cant close any cases!

[nickbro]

The help desk has changed, click on the status and it will change to a drop down box, the update button actually updates the ticket, it's all inline editing now

[fairm010]

Oh yeah! Awesome! Thankyou Nick.

[fairm010]

Hi @nickbro, I'm still seeing the first error. If you create a new ticket, fill it out and press Update it comes up. Then if you refresh the page it appears as it should. All notification emails are working as they should. It also happens when I update / close tickets.

[fairm010]

@nickbro Sorry to bump, any ideas?