Adobe's Creative Cloud suffers 27-hour outage

[Arthur]

Source: The Register

 

Adobe blames 'maintenance failure' for 27-hour outage

Adobe has blamed a maintenance failure for the 27-hour outage in its Creative Cloud suite that left video and photo editors unable to log into online services.

 

“The failure happened during database maintenance activity and affected services that require users to log in with an Adobe ID", Adobe said in a blog post apologising for the down-time.

 

"We understand that the time it took to restore service has been frustrating, but we wanted to be as thorough as possible. We have identified the root cause of this failure and are putting standards in place to prevent this from happening again".

 

The Reg has asked Adobe what that "root cause" might be, but the company hadn’t gotten back to us at the time of publication.

 

That leaves the software firm's own maintenance as the top culprit, a rather dim prospect for users worried about whether this sort of thing might happen again. If Twitter is any indication, graphics pros are not feeling very forgiving, even now that the service is back online.

 

Meanwhile users of older versions of the software – who still have hard copies of older versions of the software, before it flew into the cloud, were busily rubbing their colleagues’ faces in it and vowing not to upgrade.

 

Adobe’s new business model relies on getting people to upgrade to its latest version of Creative Suite, which it has turned from an expensive piece of software into a cloud-based subscription service. Users can no longer get up-to-date box versions of its hugely popular graphics apps bundle, which includes Photoshop, Dreamweaver, Premiere and InDesign to name a few.

 

So far though, the move has not gone as smoothly as the firm might have liked. In the early days of the move, the storage part of the cloud service forgot to sync users’ files for a whole fortnight, while late last year, the firm was hit with a security breach that leaked the login details for as many as 38 million customers.

Edited May 17, 2014 by Arthur

[SYNACK]

But, But, But, teh Clousdz iz z futurez and nothing else is good anymorez.

 

Just watch this one get swept under the rug like all the other outages that are somehow disregarded by management types who should be excommunicated from the technology sector via a missile.

[Arthur]

At least they have assured us it will never ever happen again. We all trust Adobe, right?!

[MrEprise]

Meanwhile users of older versions of the software – who still have hard copies of older versions of the software, before it flew into the cloud, were busily rubbing their colleagues’ faces in it and vowing not to upgrade.

 

This bit depends on what version of the Creative Suite (or individual application) someone happens to own.

 

I had to re-install CS6 on Thursday - it doesn't matter whether you licence the product or run it as a trial, you still have to validate the installation using your Adobe ID and because of this outage, I couldn't install it.

[synaesthesia]

Smug mode. I can't see why anyone would go for the CC suite anyway. Value for money wise it's up there with paying £50 a month for an Apple iPhone 5S. Utterly, utterly ridiculous.

[PotNoodleTech]

But the cloud can't fail can it?? I thought it was magic?

 

Businesses using cloud services seem to love it.... that is until it starts raining! Then it's not so fun!

Edited May 19, 2014 by PotNoodleTech

[Bananas]

Ha ha ha ha ha ha ha What a bunch of cowboys, it was only a matter of time till this happened. Bet their big business customers were really chuffed to have their £80k+ creative types unable to work unless they had copies of CS6 to hand of course.

 

Cloud software has it's place (and that place is far away from me LOL!!) but to run something as complex as Adobe software well.... It's bad enough when the wife is working on multi-gigabyte PSD files can't imagine getting them into the cloud in the first place