School URL not visible to me

[SimpleSi]

Can you ping

http://www.primrosehillschool.org.uk for me please

 

and then

 

primrosehillschool.org.uk

 

for me please

 

as my hosting says they are both working fine but I think not

 

Simon

[WithoutMotive]

Nothing… and a nice big "page does not exist" page from my ISP.

[IrritableTech]

I can get to your naked domain, but not the www's.

[SimpleSi]

@WithoutMotive

for both???

[IrritableTech]

Doesn't render to well though at the moment. I'm guessing some of the content is coming from www.

[WithoutMotive]

Tell a lie… Nothing for http://www.prrimrosehillschool.org.uk but a basic looking page for prrimrosehillschool.org.uk

[SimpleSi]

Thanks people

Same as what I get

 

Simon

[kmount]

There's no DNS record for the www. address.

 

The non www one works OK for me but the rendering is wrong because it's no doubt looking (and failing) to find the www. address for the other content.

 

A DNS lookup against the servers responsible for the domain shows the supporting evidence accordingly:

 

 

dig @ns1.server19.ourlinuxnetwork.com www.primrosehillschool.org.uk | grep -A10 QUESTION
;; QUESTION SECTION:
;www.primrosehillschool.org.uk.	IN	A

;; AUTHORITY SECTION:
primrosehillschool.org.uk. 10800 IN	SOA	ns1.server19.ourlinuxnetwork.com. bursar.primrosehill-euxton.lancs.sch.uk. 1395583053 10800 3600 604800 10800

;; Query time: 25 msec
;; SERVER: 109.109.131.153#53(109.109.131.153)
;; WHEN: Sat May 17 09:54:39 2014
;; MSG SIZE  rcvd: 152

dig @ns1.server19.ourlinuxnetwork.com primrosehillschool.org.uk | grep -A10 QUESTION

;; QUESTION SECTION:
;primrosehillschool.org.uk.	IN	A

;; ANSWER SECTION:
primrosehillschool.org.uk. 86400 IN	A	109.109.131.153

;; AUTHORITY SECTION:
primrosehillschool.org.uk. 86400 IN	NS	ns1.server19.ourlinuxnetwork.com.
primrosehillschool.org.uk. 86400 IN	NS	ns2.server19.ourlinuxnetwork.com.

;; Query time: 32 msec

[mac_shinobi]

@kmount

 

Where or what did you do to get that info ? A domain name lookup or something similar?

[Sam_Brown]

@kmount

 

Where or what did you do to get that info ? A domain name lookup or something similar?

 

Looks like dig.

 

Dig (command) - Wikipedia, the free encyclopedia

 

Downloads | Internet Systems Consortium

[kmount]

Yep, dig on linux though you could do the same thing with windows nslookup.

 

1. Nip to WHOIS Search, Domain Name, Website, and IP Tools - Who.is and pop in the domain, in this case primrosehillschool.org.uk and search

2. Review the resulting information and find the nameservers responsible for the domain, in this case ns1.server19.ourlinuxnetwork.com & ns2.server19.ourlinuxnetwork.com

3. Using dig/host/windows nslookup issue a command such as:

 

dig @ns1.server19.ourlinuxnetwork.com www.primrosehillschool.org.uk

 

or

 

nslookup www.primrosehillschool.org.uk ns1.server19.ourlinuxnetwork.com 

 

 

By checking the nameserver(s) directly responsible for the domain you're bypassing the need to wait so much for dns propagation across the internet etc.

 

HTH.

[SimpleSi]

I'm a novice at all this stuff.

 

Do I need to do something in my control panel or is it something I need to get my hosting provider to do?

 

Simon

[localzuk]

You need a CNAME DNS record which points www. at .primrosehillschool.org.uk.

[SimpleSi]

You need a CNAME DNS record which points www. at .primrosehillschool.org.uk.

Is that something I need to do (I've got something called a Plesk Control Panel) or something my hosting provider should do?

 

Simon

[SimpleSi]

I've hunted around and I think I've added a Euxton Primrose Hill Primary School cname record

(it asked me for a "Canoncal" name and I stuck primrosehillschool.org.uk into the field

And now it works

 

Thanks everyone

 

Simon