Exchange 2007

[sippo]

I have been asked to add an internal IP address to our whitelist/exceptions list, as the software cannot send emails out.

 

Does anyone know how to do this?

[pete]

Server Configuration > Hub Transport > Receive Connectors

 

Either add the IP to the existing connector or create a new (softwarename) connector.

 

We usually set them up on a per-service basis, named for why they exist.

 

Set the IP in the Network tab of the connector

 

"Receive mail from remote servers that have these IP addresses"

 

Then check the auth and permission tabs are appropriate.

[sippo]

Thanks, but I did all that and the software still had issues so have contacted the supplier.

 

I thought there maybe something else in Exchange that I missed.

[pete]

Check which port it's using on the receive connector. Your software probably wants smtp:25 if it's not working on the default.

 

If (after checking auth etc) see if you can get the software to cough up a verbose log about what it tried to do and the response back. You could also telnet to mailserver 25 from the IP you allowed and see if smtp commands work.

 

XFOR: Telnet to Port 25 to Test SMTP Communication