Peculiar Internet Problem

[Gongalong]

Hi All,

 

We’re getting some peculiar Internet behaviour, but I’m at a bit of a loss to explain what’s causing it.

 

For example, Kaleidos (our VLE) is dumping users back to the login page or pages are failing to load. Another example, I’m trying to download audio files from an exam site and the download starts then just falters. Our Internet is provided by the LA.

 

We have a secondary BT Internet connection, and the sites are fine on this.

 

We changed our switches over half term from 100Mb aged 3Com’s to Gb HP, but the consultancy that did that said it can’t be related. We’re investigating with Smoothwall whether this could also be the cause. I’m checking this first ahead of speaking to the LA, although I’ve not seen any mention of Internet problems on a county related group.

 

Anyone got any ideas?

 

TIA

[kennysarmy]

Can you bypass the smoothwall and use another proxy for testing and ruling out if the smoothwall is the issue?

[Gongalong]

We can, and it still happened.

 

Turned out it was the LA's Internet connection, although I'm still waiting to hear what the exact problem is.