[pass] WCBS PASS Report Builder

[Russell83uk]

Hello,

 

I was wondering if anyone else is using WCBS PASS. We are on Version 3.8.0.0

 

we have been in contact with WCBS support regarding this matter but unable to get it resolved.

 

We are getting the following error message when most users are accessing the report builder

 

Pass > Administration > Reports > Report Builder

 

 

 

 

We have followed the WCBS supplied install instructions and WCBS even uninstalled the SQL native client and reinstalled to no joy.

 

Is anyone else experiencing this problem?

[NickPerry]

We had the same problem, it was fixed by installing the SQL Backwards Compatibility patch, the SQL 2008 client install document from WCBS has the details, see page 8

[Vali-IT]

Hi,

 

We have a problem with PASS and 3sys sense we bought it, WCBS tried to investigation this issue but they failed to fix the issue , and they come up with with excuse that we have network issue

 

 

this is the issue we been having ,PASS has stopped working ,it happns to all user at the same time ,even if you leave everything on with out touching anything else still stops working .

 

PASS has stopped working

 

Faulting application name: pass2.exe, version: 4.7.2.0, time stamp: 0x56e98604

Faulting module name: oledb32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b974

Exception code: 0xc0000005

Fault offset: 0x00031a26

Faulting process id: 0x3570

Faulting application start time: 0x01d19f8b726df4c7

Faulting application path: \\exampleexample\wcbs$\Pass for Windows\pass2.exe

Faulting module path: C:\Program Files (x86)\Common Files\System\Ole DB\oledb32.dll

Report Id: c77562db-0b85-11e6-9e18-a434d926f3d0

 

 

I wonder anyone having similar issue ?

[NickPerry]

Hi,

 

We did have similar problems with some of our users losing connection to PASS, but I don't have the exact details of the error messages. This issue was a network one, with a section of network the users were on becoming disconnected from the network, caused by a faulty internet cable. We replaced the cable which cured the problem.

 

Your problem sounds more like an issue at the server end with either the PASS losing network connection or the something happening on the server. We found that the interruption was intermittent but PASS was more susceptible to interruption. compared to applications like Outlook that were able to reconnect when PASS couldn't.

 

Hope this helps