Dell - Report Technical Fauls via Twitter

[FN-GM]

Hiya,

 

I was on the phone to dell support today ordering a replacement hard drive. The lady on the phone was telling me you can soon report technical faults via twitter. Apparently you will use a specific hash tag, with youe service tag and a brief description of the problem. They will lookup the service tag and phone you back based on the details associated.

 

Pretty neat!

[Cache]

I've tweeted the Dellcarespro twitter account a few times for help/advice and they've been fantastic. I think the Dellcares account is pretty good too, but not had to use that one.