Outlook 365 Service Request

[Mr_Jiminy]

Does anyone know the response turnaround for a Service Request through Office 365?

 

I had to log a SR in relation to account corruption with a users SkyDrive area.

[Edu-IT]

Depends on impact. If it is an issue affecting a service to the point it can't be used, I've had replies and calls in minutes about those.

[jamesbmarshall]

Does anyone know the response turnaround for a Service Request through Office 365?

 

Support

[AndiMarv]

Even with some low priority things I've mostly had callbacks within an hour - the support boys are great and remote session in to solve problems quickly!

[Mr_Jiminy]

Thanks James, referred to your link, called TS and got problem sorted with 24 hours.